no i checked and she never uses it unless it is a emergency she is a 78 year old woman who never uses it but i had to contact her on it today and went to voicemail
she said she tried to use it and said no talk available
is outgoing calls working?
I had some situations that outgoing works but not incoming. Reboot does not help. I have to take the SIM out for a minutes, put it back in, power back up before incoming works again
Make sure if she see Public Mobile showing up on top of the phone or any chance is there any kind of SIM error showing.
Which province she is in?
I have access to my mothers cell phone account and it wont take calls says no talk available? account is up to date and paid
Since all plans allow ALL inbound calls free.
Just to clarify.....wont take calls.....the phone will not accept inbound calls??
Or cannot make an outbound call?
Or no calls at all?
As suggested can the phone take inbound/outbound texts?
If on $15 plan with no minutes....not sure if this works but can you call an 800#. Try CRA they probably don't answer quickly. 😀
Can you check her account online? Minutes used up...what is status of account?
If an outbound issue and minutes used up...buy the $5 two step add-on. That gets you 500 minutes that don't expire till used up. The add on minutes only kick in for use once your 100 minutes are used up "if" on the $15 plan.