08-06-2020 02:33 PM - edited 01-05-2022 12:43 PM
I have received a number of calls from US callers recently. I can hear them, but they can't hear me... Even two weeks ago, this was not a problem--I could talk just fine to US friends who called me. I no longer can. Help?
08-07-2020 11:53 AM
Yes, unfortunately...
08-07-2020 11:26 AM
@manebule would that affect all your calls then? Stay safe.
08-07-2020 11:24 AM
I've done more testing and I think I've got a microphone problem... So it's my issue, not the network. 😞
08-06-2020 10:47 PM
08-06-2020 10:38 PM
@manebule what if you try calling the person in the US? Although that would require a USA calling add-on.
Another idea - signup/install the textnow app which gives you a secondary canadian number with free calling, and get your usa caller to try calling you at that number to test as well.
08-06-2020 03:57 PM
I've submitted a ticket. No need to continue replying to this, I guess...
08-06-2020 03:52 PM
@manebule wrote:@dabr: no dice... None of your suggestions worked. I texted my friend after powering off / removing SIM / waiting 5 minutes / powering on, and got him to call, and while I could hear him, he couldn't hear me.
@manebule Sorry to hear nothing worked, it could be an issue at the other callers' end as already suggested, otherwise you'll need to submit a ticket to moderators to take a look at your account using the link already provided. Good luck! 😊
08-06-2020 03:49 PM
@dabr: no dice... None of your suggestions worked. I texted my friend after powering off / removing SIM / waiting 5 minutes / powering on, and got him to call, and while I could hear him, he couldn't hear me.
08-06-2020 02:42 PM
Here’s when and how to contact the Moderator Team:
08-06-2020 02:42 PM
@manebule wrote:@RossN: I don't see a ? anywhere on the page... Not bottom, not top, nowhere. Any other way to speak to a human?
You can try this link: https://publicmobile.ca.ada.support/chat/
08-06-2020 02:41 PM
There are 2 ways to contact the Moderator Team:
Once connected to Simon, you will be asked to log in again with your community user name and password. Please do, this allows you to continue and send your message.
- Check your private message sent box (click on the envelope top right of your screen) to make sure the message was sent.
- Keep an eye on the envelope top right of your screen. The mods answer will show up there. When it does, you will be asked to verify your self service account, with your password and login. Doing so allows the process to continue. Stay safe.
08-06-2020 02:40 PM
@RossN: I don't see a ? anywhere on the page... Not bottom, not top, nowhere. Any other way to speak to a human?
08-06-2020 02:36 PM
@manebule wrote:I have received a number of calls from US callers recently. I can hear them, but they can't hear me... Even two weeks ago, this was not a problem--I could talk just fine to US friends who called me. I no longer can. Help?
@manebule Try rebooting your phone, or powering off and removing SIM and reinserting after a few mins, then restarting the phone. Also try toggling airplane mode on/off.
08-06-2020 02:36 PM
@manebule wrote:I have received a number of calls from US callers recently. I can hear them, but they can't hear me... Even two weeks ago, this was not a problem--I could talk just fine to US friends who called me. I no longer can. Help?
@manebule hi could be an issue with your account contact a moderator click on the ? Bottom right corner ask to speak to a human this will help generate a ticket response time is 2 to 48 hours check for a reply top right corner in the envelope
08-06-2020 02:36 PM
@manebule if its only happening with US callers, it may be a problem on their end, not yours. You could try restarting your phone or a network reset. Stay safe.