new phone no voice mail

[simonguillot]

i just upgraded my phone and now voicemail is not working anymore

this is what i get when i call voice mail

"your call cannot completed as dial

check number and try again

or call *611 for support"

please help

[Anonymous]

 @simonguillot : And the callers can go to voicemail? ie. leave a voicemail ...and you get it?

[hTideGnow]

Always great to hear that issue is resolved.!!

[simonguillot]

I meant it works well now

I press 1 and get to voice mail

Thanks 

[Anonymous]

 @simonguillot : What do you mean "working the way it should not"? Can you press and hold the 1 key to get to your voicemail box now?

[simonguillot]

thank you all for providing direct number to voice mail and suggesting to change it manually in the phone

it is working the way it should not

[Anonymous · Accepted solution]

 @simonguillot : There should be a setting in your dialer to set the voicemail number. On my Samsung A31 on Android 11 open the dialer, 3 dots upper right, Settings, Voicemail, Voicemail number.

[simonguillot]

KEY #1 has always been configured to work to call the VM. why it stopped working ??

 ... how do i make it work again ?

[simonguillot]

i tried to reboot once more and still no luck

tried accessing when holding key 1 on keypad, and it does not work

works when calling directly number VM # 778-581-4001

how can i resolve this? or reprogram the phone number on key number 1

[Anonymous]

 @simonguillot : What happens when you dial 17785804001? You need to set one of those voicemail access numbers in your phone for call forwarding and to access it.

[hTideGnow]

@simonguillot  try reboot it once more .  It usually comes down with the network.

Worst case, you can manually set  it up using one of the local access number:

https://productioncommunity.publicmobile.ca/t5/Using-Your-Service/Updated-list-of-Voicemail-Access-N...