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Great Neighbour / Super Voisin

my phone will not work it says no service

my phone will not work it says no service please help

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Mayor / Maire

Re: my phone will not work it says no service

@dfidler  try in order to restore your service:
1.Restarting your phone. Turn it off, remove the SIM card, reinsert it, wait 5 minutes and restart it.
2.Putting your phone on aeroplane mode for 5 minutes. Take it off and restart.
3.From your self service account enable the lost/ stolen feature log out, wait 5  minutes, log in and take it off. Log out and restart your phone.

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If these tricks don't work contact the moderators and ask them to reset your service. There are 2 ways to contact the Moderator Team:

  • Faster response- Get help with your account the easy way by starting a conversation with our virtual assistant, SIMon. It’ll take you to relevant help articles, or if it’s something more urgent, it can help you submit a ticket to the Moderator Team. Click here to get started.
  • Slower- Alternatively, you can send a private message to the Moderators by clicking here. You’ll need to be logged in to your Community account for the link to work.

Once connected to Simon, you will be asked to log in again with your community user name and password.  Please do, this allows you to continue and send your message.
- Check your private message sent box (click on the envelope top right of your screen) to make sure the message was sent.

- Keep an eye on the envelope top right of your screen.  The mods answer will show up there.  When it does, you will be asked to verify your self service account, with your password and login. Doing so allows the process to continue. Stay safe. 

 

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Mayor / Maire

Re: my phone will not work it says no service

Log into your self serve account.  What is the status ?  Try rebooting your phone.

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Mayor / Maire

Re: my phone will not work it says no service

@dfidler Can you login to your self-service and check the status - Active or Suspended? Did you try restarting phone?

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Great Neighbour / Super Voisin

Re: my phone will not work it says no service

it says active and yes I did a couple times

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Mayor / Maire

Re: my phone will not work it says no service

 @dfidler 

Did you buy the phone used or new?

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Great Neighbour / Super Voisin

Re: my phone will not work it says no service

its new

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Town Hero / Héro de la Ville

Re: my phone will not work it says no service

@dfidler what's the make and model of your phone?

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Mayor / Maire

Re: my phone will not work it says no service


@dfidler wrote:

my phone will not work it says no service please help


@dfidler  Switch the phone in and out of airplane mode. If the No Service doesn't go away are you in a new area? If not, the your account needs to be reset by Public Mobile just submit a ticket and they will reset your account from their end.

 

To submit a ticket to the Moderator Team, please start a conversation with the Public's virtual assistant, SIMon by clicking  here or the icon (bottom right of your screen).

 

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If you are still having problems contacting Public Mobile then click here. The link  sends you to the private message function and adds the moderator team as recipient for a private message. You just have to enter a title and text in the body of the message describing the problem and post. The message will be received by the moderator team and they will respond to it. You will receive the response in your private message inbox.

Please note that account verification may be required when contacting the Moderator Team