cancel
Showing results for 
Search instead for 
Did you mean: 
Reply
RODNEY2008
Great Citizen / Super Citoyen

my line was active Augt 6 19

why does my plan expire the 5 that is not full 30 days thanks 


Accepted Solutions
DanielleMarie
Model Citizen / Citoyen Modèle

Re: my line was active Augt 6 19


@RODNEY2008 wrote:

why does my plan expire the 5 that is not full 30 days thanks 


That is exactly 30 days? August had 31 days in it.

View solution in original post


All Replies
DanielleMarie
Model Citizen / Citoyen Modèle

Re: my line was active Augt 6 19


@RODNEY2008 wrote:

why does my plan expire the 5 that is not full 30 days thanks 


That is exactly 30 days? August had 31 days in it.

View solution in original post

torontokris
Town Hero / Héro de la Ville

Re: my line was active Augt 6 19


@RODNEY2008 wrote:

why does my plan expire the 5 that is not full 30 days thanks 


If your line was active on the 6th ... There are 31 days in August... So looking at the calendar it makes sense to expire on the 5th. I count 30 days

Re: my line was active Augt 6 19


@RODNEY2008 wrote:

why does my plan expire the 5 that is not full 30 days thanks 


You've actually only paid for up until and including September 4th.  The renewal system will try to renew your plan very early on September 5th.  August 6th counts as a full day even if you activated at night time on that day.

chukdefatey
Deputy Mayor / Adjoint au Maire

Re: my line was active Augt 6 19


@RODNEY2008 wrote:

why does my plan expire the 5 that is not full 30 days thanks 


Do you have a calendar handy?  Count AUG 6 as Day 1 and Aug 7 as Day 2 until you get to Sep 4 which is Day 30.  So your plan actually expires on Sep 4 not the Sep 5, if you want to have active Service from Sep 5 to Oct 4 then make sure you have enough money in your Public Mobile account on the evening of Aug 4 or set up/activate Auto Pay which will take money out Automatically in the early hours of Sep 5

Need Help? Let's chat.