03-05-2020 04:23 PM - edited 01-05-2022 11:04 AM
Hi i sent two private messages to the moderator team asking for help on Saturday 29 Feb (5 days ago) and have not recieved a reply. I'm way outside the average response time, what should I do?
03-05-2020 05:30 PM
@lettie_mo wrote:Hi i sent two private messages to the moderator team asking for help on Saturday 29 Feb (5 days ago) and have not recieved a reply. I'm way outside the average response time, what should I do?
@lettie_mo If you do not receive a response within 48 hours then contact them again asking for a status update. If you have a ticket number it would be a good idea to include it when you message them.
@lettie_mo Click here. The link sends you to the private message function and adds the moderator team as recipient for a private message. You just have to enter a title and text in the body of the message describing the problem and post. The message will be received by the moderator team and they will respond to it. You will receive the response in your private message inbox.
Please note that account verification may be required when contacting the Moderator Team
03-05-2020 05:19 PM
@lettie_mo , I would try sending in another ticket. I mentioned this recently in the community forum that there seems to be an issue with the ticketing system where some tickets were not going into the normal queue. Your ticket could have been one of those that went unnoticed.
03-05-2020 04:28 PM - edited 03-05-2020 05:21 PM
@lettie_mo send them a private message using this link to contact them directly https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
May I ask what this is about? We may be able to help you here. Thanks.
@lettie_mo wrote:Hi i sent two private messages to the moderator team asking for help on Saturday 29 Feb (5 days ago) and have not recieved a reply. I'm way outside the average response time, what should I do?
03-05-2020 04:26 PM - edited 03-05-2020 04:27 PM
@lettie_mo wrote:Hi i sent two private messages to the moderator team asking for help on Saturday 29 Feb (5 days ago) and have not recieved a reply. I'm way outside the average response time, what should I do?
@lettie_mo There does seem to be a bit of delay in getting a response back lately according to some other posters also saying something similar. Did you use SIMon or private message? SIMon is supposed to have a faster response.
If you used private message maybe try SIMon here: https://publicmobile.ca.ada.support/chat/