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Good Citizen / Bon Citoyen

message stating my # is out of service from any Rogers landline

A number of people are claiming that they can only call me from their cell phones and not their Rogers or Bell land line. Is this a common problem? Is there a solution? It’s pretty bad paying $40 a month and I can’t recieve half my calls 


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Mayor / Maire

Re: message stating my # is out of service from any Rogers landline


@EADunn wrote:

Apparently it’s been an issue since we signed up on Feb 7, paying $40 a month and not getting our calls is a bit frustrating 


Try the lost/stolen phone trick to re-provision your plan features.

1. Login to your self-serve account.
2. Report your phone lost/stolen using [Plan and Add-Ons] --> [Lost/Stolen Phone]
3. Logoff
4. Wait 5 minutes and login again
5. Report your phone found.
6. Re-start you phone to provision your account again. i.e. enable all features of you plan again.

If this trick failed to get thing working again, you should send a private message to moderator for help. But the wait is about 48 hours. Good luck.

View solution in original post


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Mayor / Maire

Re: message stating my # is out of service from any Rogers landline


@EADunn wrote:

A number of people are claiming that they can only call me from their cell phones and not their Rogers or Bell land line. Is this a common problem? Is there a solution? It’s pretty bad paying $40 a month and I can’t recieve half my calls 


@EADunn  Did you just sign up and port your number in?

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Good Citizen / Bon Citoyen

Re: message stating my # is out of service from any Rogers landline

No we signed up 2 months ago and just found out about it now. We got new public mobile #’s didn’t port over. 

Highlighted
Good Citizen / Bon Citoyen

Re: message stating my # is out of service from any Rogers landline

Apparently it’s been an issue since we signed up on Feb 7, paying $40 a month and not getting our calls is a bit frustrating 

Highlighted
Mayor / Maire

Re: message stating my # is out of service from any Rogers landline


@EADunn wrote:

Apparently it’s been an issue since we signed up on Feb 7, paying $40 a month and not getting our calls is a bit frustrating 


Try the lost/stolen phone trick to re-provision your plan features.

1. Login to your self-serve account.
2. Report your phone lost/stolen using [Plan and Add-Ons] --> [Lost/Stolen Phone]
3. Logoff
4. Wait 5 minutes and login again
5. Report your phone found.
6. Re-start you phone to provision your account again. i.e. enable all features of you plan again.

If this trick failed to get thing working again, you should send a private message to moderator for help. But the wait is about 48 hours. Good luck.

View solution in original post

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Good Citizen / Bon Citoyen

Re: message stating my # is out of service from any Rogers landline

Thanks I’ll just message a moderator as with my luck I wouldn’t get any calls at all 

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Model Citizen / Citoyen Modèle

Re: message stating my # is out of service from any Rogers landline

I had a family member in another city who all of the sudden could not call me at my public mobile number from their COGECO landline. At first I assumed it was an issue with Public mobile... but eventually we realized it was because for some reason the COGECO landline lost the ability to call long distance numbers.. 

 

What is the actual message folks are hearing when they are trying to call your number?

 

If they are getting a message saying "the number is not assigned" then it is likely a public mobile issue; however, if they are getting a message saying "the call cannot be completed as dialed" etc. it is likely that whatever plan they have with ROGERS/BELL is the issue. 

 

There could also be other messages or situations, so first, we need to ascertain exactly what message or what is happening when they try to call your number from the ROGERS/BELL landlines that are apparently failing.

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Good Citizen / Bon Citoyen

Re: message stating my # is out of service from any Rogers landline

No these people are in my area and it states the number you have reached is not in service 

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Mayor / Maire

Re: message stating my # is out of service from any Rogers landline


@EADunn  a écrit :

Thanks I’ll just message a moderator as with my luck I wouldn’t get any calls at all 


That's not luck @EADunn ..but technology..Smiley Wink

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Good Citizen / Bon Citoyen

Re: message stating my # is out of service from any Rogers landline

People have been coming to our home to see if we are okay cause they can’t get ahold of us as they are being told our #’s aren’t in service