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telecom
Great Neighbour / Super Voisin

long distance

hi trying to call numbers in my province quebec, but seems to be long distance charges, when i bought my plan it suppose to have canada wide calls, any idea how i can fix this please thankyou 

 


Accepted Solutions
t_p
Model Citizen / Citoyen Modèle

Re: long distance


@telecom wrote:

hi trying to call numbers in my province quebec, but seems to be long distance charges, when i bought my plan it suppose to have canada wide calls, any idea how i can fix this please thankyou 

 


Just disregard the warning message.

View solution in original post


All Replies
S--S
Mayor / Maire

Re: long distance

@telecom 

at public mobile Prepaid Service No fees extra charges,

 

To get the obvious out of the way...you used ( +1 or 1 ) in front of the any area code,

 

for Example long distance, Add (+1 or 1 ) in front of the any area code,
1416xxxxxxx,
or
+1416xxxxxxx,
both is will going through your call...

 

and Reboot your phone. to refreshing your network,

 

*what is mean for Rebooting the phone means to turn off your phone about 2 minutes and turn it back on.

 

Good luck and enjoy the service

hTideGnow
Mayor / Maire

Re: long distance

@telecom   Your plan is not $15 plan, right?

 

 try to put a 1 in front of the 10 digits number and see if the call goes through

 

If not, try to reboot the phone and see if it works. 

t_p
Model Citizen / Citoyen Modèle

Re: long distance


@telecom wrote:

hi trying to call numbers in my province quebec, but seems to be long distance charges, when i bought my plan it suppose to have canada wide calls, any idea how i can fix this please thankyou 

 


Just disregard the warning message.

View solution in original post

pkaraa
Model Citizen / Citoyen Modèle

Re: long distance

Try taking out SIM after turning off the phone and re-seat the SIM and turn the phone on.

 

 

esjliv
Mayor / Maire

Re: long distance


@telecom wrote:

hi trying to call numbers in my province quebec, but seems to be long distance charges, when i bought my plan it suppose to have canada wide calls, any idea how i can fix this please thankyou 

 


@telecom 

If the call still completes, you can ignore that message.

 

If the call does not go through and a reboot does not help, try toggling to airplane mode for a minute, then back to regular mode.

 

Perform a reset of your network settings on your device.

It may be somewhere here:

  1. From a Home screen, swipe up or down from the center of the display to access the apps screen. ...
  2. Navigate: Settings > General management. ...
  3. Tap Reset network settings.
  4. Review the info then tap Reset settings. ...
  5. To confirm, review the info then tap Reset.
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