je suis perdu mon cellulaire, SVP, qu' est ce que il faut faire?

[nperez]

Bonjour, hier, je suis perdu mon cellulaire, j'aimerais savoir, qu' est ce que il faut faire?, pour avoir une nouvelle SIM, avec mon meme numero, merci beaucoup.

Nacira Perez

[Shazia_K]

Hello @sroykim,

I'm very sorry about this, can you please send me your PM phone number via private message?

Thanks,

Shazia

[sroykim]

What can i do that i cant log in my account, because i lise my phone and the code sent to my phone.

[makkahn28]

@nperez, what @Luddite means, is that YOU MUST create a Shopify Account in order for YOU to Order a Tri-Sim, and then Public Mobile can then Ship to your Home address without too much hassle

[Luddite]

@nperez Just remembered that you must use an email address different from your account address to order a SIM card.

Juste rappeler que vous devez utiliser une adresse email différente de votre adresse de compte de commander une carte SIM.

[makkahn28]

 Also, You will need to EDIT your APN (Access Point Name) Settings in order to USE Data and MMS (Multi-Media Services)

Here's How:

APN Settings:

Name: Mobile Internet

APN: sp.mb.com

Proxy: Not set

Port: Not set

Username: Not set

Password: Not set

Server: Not set

MMSC: http://aliasredirect.net/proxy/mb/mmsc

MMS proxy: 74.49.0.18

MMS port: 80

MCC: 302

MNC: 220

Authentication type: Not set

APN type: default,mms,agps,supl,fota,hipri

APN protocol: IPv4

APN roaming protocol: IPv4

APN enable/disable: APN enabled

Bearer: Unspecified

MVNO type: GID

MVNO value: 4D4F

ALSO, Here's the Tethering APN Settings As Well:

APN Tethering Settings:

Name: Tethered Mobile Internet

APN: isp.mb.com

Proxy: Not set

Port: Not set

Username: Not set

Password: Not set

Server: Not set

MMSC: Not set

MMS proxy: Not set

MMS port: Not set

MCC: 302

MNC: 220

Authentication type: Not set

APN type: dun

APN protocol: IPv4

APN roaming protocol: IPv4

APN enable/disable: APN enabled

Bearer: Unspecified

MVNO type: GID

MVNO value: 4D4F

Welcome to Public Mobile

[makkahn28]

New and Former Public Mobile Guests:

You no longer need to sign up to Beta to await an Special invitation code in order to order a Tri-Sim Card

If you Click Link below:

here.

You can order your Tri-Sim card

Orders are 1 Tri-Sim per order

Regular Shipping is FREE OF CHARGE

EXPRESS SHIPPING IS $20, SO IF YOU WISH TO USE EXPRESS SHIP, MAKE SURE YOU HAVE ENOUGH $$$ IN YOUR CREDIT CARD PRIOR TO CHOOSING EXPRESS

[Luddite]

I think you have lost your phone? Hopefully you understand English, as I have no Franch.

If this is correct, log into your self serve account and suspend your service under the tab Lost/Stolen Phone, and also it in use turn off autopay.

Then order a new SIM from the PM web page. When it arrives you can return to your self serve account to activate it. This way you will not lose your phone number.

If you need a new phone, try searching under Phones and Hardware and Knowledge Base on the Community page.

Here is Google's translation:

Je pense que vous avez perdu votre téléphone? Nous espérons que vous omprendre anglais, comme je l'ai pas Franch.

Si cela est correct, vous connecter à votre compte libre-service et de suspendre votre service sous l'onglet perdue / volée téléphone, et aussi dans l'utilisation désactiver autopay.

Ensuite, commander une nouvelle carte SIM à partir de la page Web PM. Quand il arrive, vous pouvez retourner à votre libre-service compte pour l'activer. De cette façon, vous ne perdrez pas votre numéro de téléphone.

Si vous avez besoin d'un nouveau téléphone, essayez de chercher sous Téléphones et Hardware et Base de connaissances sur la page communautaire.

[makkahn28]

Telus (Online)  Apple  Google   Blackberry (BBM)    One + One    Alcatel    Costco    

Google Nexus    Microsoft Store

Koodo Stores: Handsets with a PURPLE Label CAN be purchased without requirement of joining Koodo or Telus

Also, Sky Devices is another option as well

Staples is also another option, devices already unlocked

Also, Wal-Mart/ Best Buy Prepaid Handsets 

Telus/Koodo/PM

HSPA+4G Network Frequency Spectrum:

3G:  850/1900 MHZ

3G is the BARE MINIMUM REQUIREMENT for Talk + Text + Data

4G LTE:  1700/2100 MHZ

Some Phones might NOT be able to do Talk while on LTE, So depending on your device, go into your settings,  look for more, click, then look for Cellular Networks, Click, then look for Preferred Network Type, That's where you can choose between your 3G and 4G LTE settings

4G LTE Advanced:  700 MHZ

(Note: This specific Frequency is currently UNAVAILABLE, Currently being assembled; Also ONLY devices with THIS Built-In WILL be able to take full advantage of THIS; OLDER devices Will NOT Work on THIS

This is where you go when needing a replacement handset

[makkahn28]

Koodo Stores: Handsets with a PURPLE Label CAN be purchased without requirement of joining Koodo or Telus

Also, Sky Devices is another option as well

Staples is also another option, devices already unlocked

Also, Wal-Mart/ Best Buy Prepaid Handsets 

Telus/Koodo/PM

HSPA+4G Network Frequency Spectrum:

3G:  850/1900 MHZ

3G is the BARE MINIMUM REQUIREMENT for Talk + Text + Data

4G LTE:  1700/2100 MHZ

Some Phones might NOT be able to do Talk while on LTE, So depending on your device, go into your settings,  look for more, click, then look for Cellular Networks, Click, then look for Preferred Network Type, That's where you can choose between your 3G and 4G LTE settings

4G LTE Advanced:  700 MHZ

(Note: This specific Frequency is currently UNAVAILABLE, Currently being assembled; Also ONLY devices with THIS Built-In WILL be able to take full advantage of THIS; OLDER devices Will NOT Work on THIS

This is where you go when needing a replacement handset

[makkahn28]

Hi. Log into your Self-Serve and Click plans, then afterwards, look for Suspend Phone lost/stolen

Click that, and then click to suspend your service

When you find your handset, or purchase a replacement, Unsuspend from same place in your Self-serve Account