@steven5191 contact customer support mods
click on the question mark chat bubble to the bottom right of your screen
type "no service"
(use the chat bubble options, then click "submit a ticket, click me" option)
*login using your community account
make sure to check your inbox(top right corner envelope icon) periodically, for a response
I can understand your frustration with this. Public Mobile makes the process easy. Just make sure your current plan is active and that your phone's unlocked. Then you can complete the transfer in store below or online.
Here are the steps to complete this process online:
If you encounter any errors, let us know with the exact wording of the error.
Hello @steven5191 ,
Try one or more of the below:
*rebooting your phone
*removing your SIM for a few minutes, then reinserting it
*go into airplane mode for a few minutes, then going back to regular mode
*reboot your phone again