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i lost my sim card and have a new one, how can i register to my account ?

tonygo11
Great Neighbour / Super Voisin
 
3 REPLIES 3

tonygo11
Great Neighbour / Super Voisin

thank you 

Triguy
Mayor / Maire

Due to recent sim swap fraud, you will need to contact a moderator to change it.

Please note: In order to protect our customers from SIM swap fraud, we have temporarily disabled all online SIM swaps through Self-serve as of March 8th. To change your SIM card, please submit a ticket.

 

Here’s when and how to contact the Moderator Team:

  • Get help with your account the easy way by starting a conversation with our virtual assistant, SIMon. It’ll take you to relevant help articles, or if it’s something more urgent, it can help you submit a ticket to the Moderator Team. Click here to get started.
  • Alternatively, you can send a private message to the Moderators by clicking here. You’ll need to be logged in to your Community account for the link to work.

hTideGnow
Mayor / Maire

@tonygo11   you have to open a ticket with Mod to request SIM change.. 

 

 you can use the direct link

https://urlshortner.tiia.ai/-H7DB-

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