how to check my billing cycle?

[1amtiger]

I have no data on my phone now since i have used all my data for previous billing cycle.

i have paid my new billing cycle two days ago, however i still have no data

how do i check when it will start with new billing cycle

[Csteeves71]

When I call 611 I can't get any info I get it all in my self serve or private message.

[Csteeves71]

I rebooted my phone and then it came back in.

[NDesai]

@1amtiger If anyone runs out of data and want to know the renewal date, you can call 611.

[ShawnC13]

@1amtiger, sorry to hear you are having issues.  There has been a bug that is affecting the data reset and renewal of the "3G" plans.  Is your data bucket one one of the 3G plans?  Either way you will need to contact a MOD and have it reset for you. 

To message a MOD for assistance, click on this link Moderator Team

to send a private message .

In your message please include:

* PM account email address

* PM phone number

* Detailed explanation

Community Moderators are available from Mon-Thursday 9am(Eastern) to 9pm(Eastern) and Friday, Saturday, and Sunday from 9am(Eastern) to 7:30pm(Eastern)

More info on moderators: https://productioncommunity.publicmobile.ca/t5/Knowledge-Base/Updated-Contacting-our-Community-Moder...

[1amtiger]

thanks will do

[Wonder_why · Accepted solution]

@1amtiger login your account, next to your Data and Add Ons, if you have used up all your Data, you can send private messages to MOD for early renewal