how do I deactivate my extended absence voicemail

[elanastacey]

Hello,

I set up an extended absence message on my voicemail a few weeks ago, and I can't figure out how to remove it and replace it with my general primary greeting. The system gives me the option to record "Greeting 1" but doesn't give me the option to activate it. Help?!

[popping · Accepted solution]

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@elanastacey wrote:

Hello,

I set up an extended absence message on my voicemail a few weeks ago, and I can't figure out how to remove it and replace it with my general primary greeting. The system gives me the option to record "Greeting 1" but doesn't give me the option to activate it. Help?!

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https://www.publicmobile.ca/en/bc/get-help/articles/add-an-extended-absence-greeting

Follows the following flowchart:

[3]Greetings --> [4]Extended Absence --> [7]Delete 

[popping · Accepted solution]

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@elanastacey wrote:

Hello,

I set up an extended absence message on my voicemail a few weeks ago, and I can't figure out how to remove it and replace it with my general primary greeting. The system gives me the option to record "Greeting 1" but doesn't give me the option to activate it. Help?!

---

https://www.publicmobile.ca/en/bc/get-help/articles/add-an-extended-absence-greeting

Follows the following flowchart:

[3]Greetings --> [4]Extended Absence --> [7]Delete 

[LovesToPM]

Hi @elanastacey 

Call 611. From options menu, press 3, then 4, then 7.

More info here: https://productioncommunity.publicmobile.ca/t5/Knowledge-Base/How-To-Use-Your-Phone-and-Plan-Feature...

[gblackma]

@elanastacey go 3 - greeting 4 - extended absence greeting 7 - delete. See picture in help article.

https://www.publicmobile.ca/en/on/get-help/articles/add-an-extended-absence-greeting

Stay safe. 

[RossN]

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@elanastacey wrote:

Hello,

I set up an extended absence message on my voicemail a few weeks ago, and I can't figure out how to remove it and replace it with my general primary greeting. The system gives me the option to record "Greeting 1" but doesn't give me the option to activate it. Help?!

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@elanastacey  hi try this

• dial into your voicemail and log in with your PIN. 
• In the main menu, press 3 (manage greetings),
• then 4 (manage extended absence greeting),
• then 4 to turn off your extended absence greeting

[elanastacey]

Thanks everyone! This worked perfectly. Wonderful community here 🙂

Elana

[cory_c]

Hi,

I've managed to delete the extended message but when I dial my number it still indicates "you have reached....". How can I change this so that it states the telephone number and does not allow messages to be left?

Thanks

cory_c

[Daps]

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@cory_c wrote:

Hi,

I've managed to delete the extended message but when I dial my number it still indicates "you have reached....". How can I change this so that it states the telephone number and does not allow messages to be left?

Thanks

cory_c

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@cory_c  I think you will need to use the extended absence greeting.

Call your voicemail and try this

- Press 3 to manage greetings.
- Then 4 for extended absence greeting.
- Then 2 to record your message stating your phone number.

- Press 5 so that messages are not allowed after greeting.
- Then 4 to turn on greeting.

How to add an extended absence greeting: https://productioncommunity.publicmobile.ca/t5/Knowledge-Base/How-To-Use-Your-Phone-and-Plan-Feature...

[cory_c]

Thanks for your help. Actually what I want to do is set up the default message without my name and found the answer here: https://productioncommunity.publicmobile.ca/t5/Getting-Started/how-to-setup-voicemail-with-default-g...

[z10user4]

 @cory_c 

Excellent searching skills. 🙂