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johnandjanedoug
Great Neighbour / Super Voisin

Re: help! my public mobile phone was stolen!

just got a new phone and a new sim card.

Keep putting the new sim card number into change sim card,

and it keeps saying "oops something went wrong but dont panic"

everytime i input the new numbers.

dabr
Mayor / Maire

Re: help! my public mobile phone was stolen!


@johnandjanedoug wrote:

just got a new phone and a new sim card.

Keep putting the new sim card number into change sim card,

and it keeps saying "oops something went wrong but dont panic"

everytime i input the new numbers.


@johnandjanedoug    Clear your cache/cookies and use a different browser with incognito/privacy mode enabled before retrying.  Make sure you are also entering the correct SIM number digits.

RosieR
Mayor / Maire

Re: help! my public mobile phone was stolen!


@johnandjanedoug wrote:

just got a new phone and a new sim card.

Keep putting the new sim card number into change sim card,

and it keeps saying "oops something went wrong but dont panic"

everytime i input the new numbers.


Hi @johnandjanedoug if you had tried a number of times, your account might have locked.  Wait an hour before you try again.  Before you log in, delete your browsing data, cache and cookies.  Use a different browser and enable incognito mode.  Log back in.

 

I hope this helps

 

RosieR

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