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charges on my phone

darlene1
Good Citizen / Bon Citoyen

i dont understand the charges on my phone my plan is $35 and i was charged like $62 i dont understand these charges and how do i get if fixed

Sep 2, 2019Unlimited Talk to Canada and the US/Appels illimités vers le Canada at les É.-U. $30.00$2.00
Sep 2, 2019500MB at 3G Speed/500Mo à la vitesse 3G $20.00$32.00
Sep 2, 2019Unlimited International Text/Messagerie texte à l'International $10.00$52.00
Sep 2, 20193 Choices with Talk to Canada & US/3 Choix avec les appels nationaux et aux É.-U.$35.00 $62.00
Sep 2, 201930-day plan/Forfait de 30 jours $10.00$27.00
10 REPLIES 10

srlawren
Retired Oracle / Oracle Retraité

@darlene1 see here:  Understanding Transaction History


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@darlene1Have you considered switching to a ready made plan to save money?

 

Currently you have a custom plan with the following:

 

Unlimited Canada/US talk

Unilmited International Texting

500MB 3G data

on promo for $35.00 - $2 rewards = $33 every 30 days.

 

When the promo ends your should check out the new ready-made $60 plan. If you talk to the US ~200 minutes every 30 days you might also want to consider the current $25 ready made plan:

 

Unlimited Canada calling/ Unlimited/International texting

500MB 3G data + (500MB bonus with AutoPay)

+

200 minute US/Canada add-on for $8:00 (You can add this on an as-needed basis)

 

$25 + $8 - $2 =$31

 

Also if you enable AutoPay on your account, you will get an additional $2 off every 30 days + 500MB of extra data every 30 days so the above will cost $31 - $2 = $29 plus tax (30 days)

Do you need unlimited usa calling

Im using textNow to call usa for free they give me free Canadian number and unlimited North America. I restrict background data and it consumes only about 30megs

If you want to save couple nite bucks you could go with 25 plan you would get the same minus usa calling for 23

If you register for autopay you would get extra 500 megs and it would cost $21

You would lose that 35 credit and would probably never be able to get it back

kselmak
Mayor / Maire

Check your credit card statement

It should only be 35

You get35 credit for your plan Your plan really costs 70 but since credits add up to 37 you are usually paying 33


@darlene1 wrote:
Sep 2, 2019Unlimited Talk to Canada and the US/Appels illimités vers le Canada at les É.-U. $30.00$2.00
Sep 2, 2019500MB at 3G Speed/500Mo à la vitesse 3G $20.00$32.00
Sep 2, 2019Unlimited International Text/Messagerie texte à l'International $10.00$52.00
Sep 2, 20193 Choices with Talk to Canada & US/3 Choix avec les appels nationaux et aux É.-U.$35.00 $62.00
Sep 2, 201930-day plan/Forfait de 30 jours $10.00$27.00
Sep 2, 2019Reward - Refer-a-Friend ($1 per active friend) /Récompense - Référez-un-ami (1 $ par ami actif)$1.00 $36.00
Sep 2, 2019Reward - Loyalty Recognition/Récompense - Reconnaissance de Fidélité$1.00 $37.00
Sep 1, 2019Credit/Visa Debit TopUp-Réapprov crédit/Visa Débit$25.00 $35.00
Sep 1, 2019Credit/Visa Debit TopUp-Réapprov crédit/Visa Débit$10.00 $10.00
Aug 3, 2019Unlimited Talk to Canada and the US/Appels illimités vers le Canada at les É.-U. $30.00$0.00
Aug 3, 2019500MB at 3G Speed/500Mo à la vitesse 3G $20.00$30.00
Aug 3, 2019Unlimited International Text/Messagerie texte à l'International $10.00$50.00
Aug 3, 20193 Choices with Talk to Canada & US/3 Choix avec les appels nationaux et aux É.-U.$35.00 $60.00
Aug 3, 201930-day plan/Forfait de 30 jours $10.00$25.00
Aug 3, 2019Credit/Visa Debit TopUp-Réapprov crédit/Visa Débit$33.00 $35.00

@darlene1  So from the above it appears the you are on a custom 30 day $60.00 plan and you are some kind of promo because you are getting a $25 discount. Your are also getting $2 off every 30 days for rewards (loyalty + Referral). Is that correct?

 

darlene1
Good Citizen / Bon Citoyen

it waas saying i owed $33 but noticed it has been fixed did say to that my phone was suspended cause payment was not made but i guess it has been fixed now

Your plan consumed $70 (10+10+20+30)

You got $2 in rewards (1+1)

Your card was charged $35 (10+25)

I guess you also get $35 plan credit of some sort ( probably related to some old promo)

So you have $2 left as credit on your account

darlene1
Good Citizen / Bon Citoyen
Sep 2, 2019Unlimited Talk to Canada and the US/Appels illimités vers le Canada at les É.-U. $30.00$2.00
Sep 2, 2019500MB at 3G Speed/500Mo à la vitesse 3G $20.00$32.00
Sep 2, 2019Unlimited International Text/Messagerie texte à l'International $10.00$52.00
Sep 2, 20193 Choices with Talk to Canada & US/3 Choix avec les appels nationaux et aux É.-U.$35.00 $62.00
Sep 2, 201930-day plan/Forfait de 30 jours $10.00$27.00
Sep 2, 2019Reward - Refer-a-Friend ($1 per active friend) /Récompense - Référez-un-ami (1 $ par ami actif)$1.00 $36.00
Sep 2, 2019Reward - Loyalty Recognition/Récompense - Reconnaissance de Fidélité$1.00 $37.00
Sep 1, 2019Credit/Visa Debit TopUp-Réapprov crédit/Visa Débit$25.00 $35.00
Sep 1, 2019Credit/Visa Debit TopUp-Réapprov crédit/Visa Débit$10.00 $10.00
Aug 3, 2019Unlimited Talk to Canada and the US/Appels illimités vers le Canada at les É.-U. $30.00$0.00
Aug 3, 2019500MB at 3G Speed/500Mo à la vitesse 3G $20.00$30.00
Aug 3, 2019Unlimited International Text/Messagerie texte à l'International $10.00$50.00
Aug 3, 20193 Choices with Talk to Canada & US/3 Choix avec les appels nationaux et aux É.-U.$35.00 $60.00
Aug 3, 201930-day plan/Forfait de 30 jours $10.00$25.00
Aug 3, 2019Credit/Visa Debit TopUp-Réapprov crédit/Visa Débit$33.00 $35.00

darlene1
Good Citizen / Bon Citoyen

did not change plans

ep 2, 2019Unlimited Talk to Canada and the US/Appels illimités vers le Canada at les É.-U. $30.00$2.00
Sep 2, 2019500MB at 3G Speed/500Mo à la vitesse 3G $20.00$32.00
Sep 2, 2019Unlimited International Text/Messagerie texte à l'International $10.00$52.00
Sep 2, 20193 Choices with Talk to Canada & US/3 Choix avec les appels nationaux et aux É.-U.$35.00 $62.00
Sep 2, 201930-day plan/Forfait de 30 jours $10.00$27.00
Sep 2, 2019Reward - Refer-a-Friend ($1 per active friend) /Récompense - Référez-un-ami (1 $ par ami actif)$1.00 $36.00
Sep 2, 2019Reward - Loyalty Recognition/Récompense - Reconnaissance de Fidélité$1.00 $37.00
Sep 1, 2019Credit/Visa Debit TopUp-Réapprov crédit/Visa Débit$25.00 $35.00
Sep 1, 2019Credit/Visa Debit TopUp-Réapprov crédit/Visa Débit$10.00 $10.00

 

geopublic
Mayor / Maire

@darlene1 wrote:

i dont understand the charges on my phone my plan is $35 and i was charged like $62 i dont understand these charges and how do i get if fixed

Sep 2, 2019Unlimited Talk to Canada and the US/Appels illimités vers le Canada at les É.-U. $30.00$2.00
Sep 2, 2019500MB at 3G Speed/500Mo à la vitesse 3G $20.00$32.00
Sep 2, 2019Unlimited International Text/Messagerie texte à l'International $10.00$52.00
Sep 2, 20193 Choices with Talk to Canada & US/3 Choix avec les appels nationaux et aux É.-U.$35.00 $62.00
Sep 2, 201930-day plan/Forfait de 30 jours $10.00$27.00

@darlene1  Please include your payment history for at least the last 30 days. Did you switch plans?

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