change to new plan doesn't work

[pat123]

My scheduled plan change from 90-day 4gb to new plan which is unlimited provincial Talk, Unlimited international Text and 6GB Data. The scheduled date is today  sep 09. I check the current plan, it is still 4gb

[imm1304]

Hi @mimi8800!

Follow the instructions to setting up data on your S4 from this link:  http://productioncommunity.publicmobile.ca/t5/Phones-Hardware/How-do-I-setup-data-and-APN-on-my-Andr...

You should be good to go within couple of minutes.  

[mimi8800]

what the apn foor public mobile

i got a s4

[Mary_M · Accepted solution]

Good morning @pat123

I am confirming that I've received your private message 🙂

I'll send you a message as soon as the changes are made.

Cheers!

Mary

[Rockdaddy22]

Should be an easy fix 🙂

[imm1304]

Hi @pat123!

Unfortunately, this has happened often when migrating form old plans to one of the new plans.

Don't worry, our awesome moderator, @Mary_M, will be able to fix this soon.  You may need to send her your public mobile phone numbe via private message.