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gogs17
Good Citizen / Bon Citoyen

my phone says its searching. Can't call out or receive calls. Can text ok and everything else seems ok.

10 REPLIES 10

Anonymous
Not applicable

@gogs17 wrote:

No I didn’t! I’m cancelling my subscription !!! Terrible customer service.


...days later...um...who're you talking to?

There's no cancelling. You just don't re-pay to renew.

 

Edit: log in to your self-serve account and use the Change SIM function to get the last 4 digits of your SIM. Don't continue with anything here. Then look at your actual card in the phone and see if they match.

gogs17
Good Citizen / Bon Citoyen

No I didn’t! I’m cancelling my subscription !!! Terrible customer service.

gogs17
Good Citizen / Bon Citoyen

woohooo, tried it a second time and it came on !!!! So strange unless there was power outage foe my area . thanks so much !! Kevin. 

Hi can you tell us what type of phone you have did,you just start using it?

gogs17
Good Citizen / Bon Citoyen

just finished trying that , no luck. still getting call failed also searching is still at the top left of my iphone. Thanks for your effort !!!!

@gogs17 I'm assuming you have an iPhone since you are able to send messages

 

update your carrier services:

go to general>settings>about

 

iPhone reset network settings:
1. From the home screen navigate to Settings>General>Reset
2. Tap Reset Network Settings
If prompted enter your passcode
3. Tap Reset Network Settings
4. Restart your phone

 

@gogs17  What is the make and model of your device?

gogs17
Good Citizen / Bon Citoyen

sorry , how do i do this ?


@gogs17 wrote:

my phone says its searching. Can't call out or receive calls. Can text ok and everything else seems ok.


First, attempt restarting phone.  There could be a network outage in your area.

 

I'm a little bit confused. Messages such as "searching for service" would mean no signal. Text messages should work either if that's the case (unless you're using some sucg as iMessage).

iliketotalk
Mayor / Maire

@gogs17 Hi try doing a network reset to see if that fixes your issue😁

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