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RODNEY2008
Great Citizen / Super Citoyen

air time

I got new card today activated it  when will it take place thanks ? due day is the  5th of Sept 2019 thank U 


Accepted Solutions
NDesai
Oracle

Re: air time


@RODNEY2008 wrote:

Yes rebooted and still says 25 on balance. soI assume they will take off on the 5th 


Possibly tomorrow night the magic will happen.If you don't lose service, don't panic. 

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z10user4
Mayor / Maire

Re: air time


@RODNEY2008 wrote:

I got new card today activated it  when will it take place thanks ? due day is the  5th of Sept 2019 thank U 


You don't buy air time here. You pay for a plan that has calling/texting/data features.
What kind of card are you meaning? A SIM? A voucher? Are you replacing a SIM?

RODNEY2008
Great Citizen / Super Citoyen

Re: air time

I bought a voucher today and 611 says I still got 25 on account: 

z10user4
Mayor / Maire

Re: air time


@RODNEY2008 wrote:

I bought a voucher today and 611 says I still got 25 on account: 


And what is your plan cost?

And your plan is currently active right?

RODNEY2008
Great Citizen / Super Citoyen

Re: air time

O for crying out loud 25.00 amonth yes active since Aug  6 2019 due sept 5 

z10user4
Mayor / Maire

Re: air time


@RODNEY2008 wrote:

O for crying out loud 25.00 amonth yes active since Aug  6 2019 due sept 5 


O for crying out loud...then you have nothing to worry about. You have $25. Your plan is $25. You renew on the 5th. Done.

Add the voucher if you like. It'll sit there until next renewal. You can use the 611 service to enter it in or you can use the self-serve payment area to enter it in.

RODNEY2008
Great Citizen / Super Citoyen

Re: air time

I already entered it and its done I just wanted to know when it will be taken off account thanks and I thought air time was same as buying the plans: 

hairbag1
Mayor / Maire

Re: air time

 
Jb456
Mayor / Maire

Re: air time

Log into self serve https://selfserve.publicmobile.ca/

 

Do you see your new balance?

 

There might be red warning signs (payment due/ acct will suspend) it's known issue.

 

However test your phone if you're able to make call, send texts. You should be able to since it's only the 3rd and your plan renews the 5th.. As long as money is in balance. It will be debited when likely tomorrow evening for your payment on the 5th.

 

RODNEY2008
Great Citizen / Super Citoyen

Re: air time

my appoligee I get fusterated easy. thanks 

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