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Debster119
Good Citizen / Bon Citoyen

Wifi Turns off when I leave the house

Every Time I leave the house.. My Wifi turns off & I have no cell until I get back to the house.

I have never had this happen until I signed up with PUBLIC? 

What do I need to check ? 

do I have a setting off or something??


Accepted Solutions
S--S
Mayor / Maire

Re: Wifi Turns off when I leave the house

@Debster119 

you can try reseat the SIM card and Make sure your phone is off before removing your SIM card,

1. power off your device

2. take out the SIM card,

3. waiting a 1 minute,

4. put it back and power on,

5. toggling airplane mode off/on,  

 

and do again Rebooting your phone,

*what is mean for Rebooting the phone means to turn off your phone and turn it back on again.

 

and you can try to reset network settings on an IPhone

Go to Settings > General > Reset > Reset Network Settings.

This also resets Wi-Fi networks and passwords,

or visit  Here link, 

 

and go Changing APN Settings On An IPhone

click Here link, 

 

How to reset network settings on an Android device
  1. Open the Settings app on your Android.
  2. Scroll to and tap either "General management" or "System," depending on what device you have.
  3. Tap either "Reset" or "Reset options."
  4. Tap the words "Reset network settings."

   or visit  Here link,

 

and go Changing APN Settings On Android device

click Here link,

 

Ensure you have the correct APN settings by visit Here link,

Select the brand and model of your phone, After doing so, you will be provided with the exact APNs required for your phone on our network.

 

and test your line is working properly, or if you can test your SIM card in another device,

View solution in original post


All Replies
Triguy
Mayor / Maire

Re: Wifi Turns off when I leave the house

Usually you have to manually turn off Wi-Fi.  What brand and model of phone do you have ?

S--S
Mayor / Maire

Re: Wifi Turns off when I leave the house

@Debster119 

you can try reseat the SIM card and Make sure your phone is off before removing your SIM card,

1. power off your device

2. take out the SIM card,

3. waiting a 1 minute,

4. put it back and power on,

5. toggling airplane mode off/on,  

 

and do again Rebooting your phone,

*what is mean for Rebooting the phone means to turn off your phone and turn it back on again.

 

and you can try to reset network settings on an IPhone

Go to Settings > General > Reset > Reset Network Settings.

This also resets Wi-Fi networks and passwords,

or visit  Here link, 

 

and go Changing APN Settings On An IPhone

click Here link, 

 

How to reset network settings on an Android device
  1. Open the Settings app on your Android.
  2. Scroll to and tap either "General management" or "System," depending on what device you have.
  3. Tap either "Reset" or "Reset options."
  4. Tap the words "Reset network settings."

   or visit  Here link,

 

and go Changing APN Settings On Android device

click Here link,

 

Ensure you have the correct APN settings by visit Here link,

Select the brand and model of your phone, After doing so, you will be provided with the exact APNs required for your phone on our network.

 

and test your line is working properly, or if you can test your SIM card in another device,

View solution in original post

barrascuk
Model Citizen / Citoyen Modèle

Re: Wifi Turns off when I leave the house


@Debster119 wrote:

Every Time I leave the house.. My Wifi turns off & I have no cell until I get back to the house.

I have never had this happen until I signed up with PUBLIC? 

What do I need to check ? 

do I have a setting off or something??


That's normal. Unless you are confused with the term Wi-Fi or Data.

Luddite
Oracle

Re: Wifi Turns off when I leave the house


@Debster119 wrote:

Every Time I leave the house.. My Wifi turns off & I have no cell until I get back to the house.

I have never had this happen until I signed up with PUBLIC? 

What do I need to check ? 

do I have a setting off or something??


  1. check your phone settings to be sure cellualr data is turned ON.
  2. login to your self serve account and look under Data & Add-ons. If there is no data allowance showing there, it's all been used.

>>> ALERT: I am not a CSA. Je ne suis pas un Agent du soutien à la clientèle.
z10user4
Mayor / Maire

Re: Wifi Turns off when I leave the house

 @Debster119 : Maybe there's a definition thing here. Wifi is for places like home or coffee shops or whatever. Cellular or mobile data is the internet connection provided by your cell service provider.

If you have wifi at home and you're connected to it then when you leave of course you lose that connection. So if you wish to be connected to the internet then you need to turn on the cellular or mobile data.

Yes, the phone needs to be configured with the correct APN settings or a carrier update to use that internet connection.

darlicious
Mayor / Maire

Re: Wifi Turns off when I leave the house

@Debster119 

I would love to know which suggestion actually fixed your issue?

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