07-12-2020 07:14 PM - edited 01-05-2022 12:26 PM
It works well around half year, and the due date should be 20th per month
Solved! Go to Solution.
07-13-2020 12:24 PM - edited 07-13-2020 03:13 PM
07-12-2020 11:44 PM
@epictroll wrote:Thanks all guys, I submitted a ticket this afternoon and restarted my phone. Now it works well. Thanks again!
Glad you got it resolved. Just remember that plan duration is 30 days so your renewal dates will float a bit.
If you have a valid credit card on file and Autopay enabled, then when renewal happens...you get $2 off your regular plan costs.
07-12-2020 11:42 PM
@epictroll wrote:It works well around half year, and the due date should be 20th per month
Hi @epictroll
Due to your username and the nature of your question, I was hesitant to reply to your post.
I see that you have received the answers you need. Hope that all is well.
07-12-2020 11:39 PM
Thanks all guys, I submitted a ticket this afternoon and restarted my phone. Now it works well. Thanks again!
07-12-2020 11:35 PM
@epictroll Try switching airplane mode on and off. If you still see the no service message then you need to submit a ticket to Public Mobile and ask them to reset your account.
07-12-2020 07:23 PM
@epictroll try these tricks to reset your service.
1.Restarting your phone. Turn it off, remove the SIM card, reinsert it, wait 5 minutes and restart it.
2.Putting your phone on aeroplane mode for 5 minutes. Take it off and restart.
3.From your self service account enable the lost/ stolen feature log out, wait 5 minutes, log in and take it off. Log out and restart your phone.
If they dont work, contact the moderators and ask them to reset your service. There are 2 ways to contact the Moderator Team:
Once connected to Simon, you will be asked to log in again with your community user name and password. Please do, this allows you to continue and send your message.
- Check your private message sent box (click on the envelope top right of your screen) to make sure the message was sent.
- Keep an eye on the envelope top right of your screen. The mods answer will show up there. When it does, you will be asked to verify your self service account, with your password and login. Doing so allows the process to continue. Stay safe.
07-12-2020 07:19 PM
what happens when someone calls the number?
If your account status is active, other possibility for sudden no service.
phone got blacklisted. If you bought used, the original owner can report the phone stolen later.
07-12-2020 07:15 PM - edited 07-12-2020 07:16 PM
@epictroll wrote:It works well around half year, and the due date should be 20th per month
Log into My Account...is your plan ACTIVE or something else. PM plans are 30 days duration...renew days will vary.