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Why I Cant Recieve Phone Calls

Quadcore0
Great Neighbour / Super Voisin

I have just activated a phone plan, and I am not recieving calls. People trying to get me, have told me that it went straight to voicemail.

3 REPLIES 3

Anonymous
Not applicable

@Quadcore0 wrote:

I have just activated a phone plan, and I am not recieving calls. People trying to get me, have told me that it went straight to voicemail.


Did you transfer a number from a previous provider?

If so, re-insert your original SIM and use it until it stops working.

esjliv
Mayor / Maire

@Quadcore0 wrote:

I have just activated a phone plan, and I am not recieving calls. People trying to get me, have told me that it went straight to voicemail.


Hi @Quadcore0 ,

If you just ported your phone number from another cell provider it could take a few hours to complete the port. Using the other cell provider's SIM you should be still receiving calls on it, until the port completes.

If you ported from a landline it could take up to 7 days to complete.

 

Make sure you do not cancel your previous provider's services until the port is complete.

Triguy
Mayor / Maire

Did you recently port your phone# as it can take a few hours for the port ?  Can you make calls ?

Try rebooting your phone.

If you still need assistance then submit a ticket to a moderator by clicking on the question mark on the bottom right.

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