When I try to dial out PM advises calls are not a part of my plan.

[TrishPaterson]

When I try to dial out PM advises calls are not a part of my plan.

I have verified my account is paid up ($150/3 months) and the next payment due on March 22.

Please help.

Thanks!

[stonechucker]

@TrishPaterson, awesome!  Glad it was just a simple little issue.

[TrishPaterson]

That was it!  The number was dialed from an email and it was missing a digit.

Thanks so much 🙂

[stonechucker]

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@TrishPaterson wrote:

When I try to dial out PM advises calls are not a part of my plan.

I have verified my account is paid up ($150/3 months) and the next payment due on March 22.

Please help.

Thanks!

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Is it all numbers that are failing, or only specific ones?  Sometimes it's the way the number has been dialled.  If you're using a contact's phone number listed with non-numeric characters, try dialling just the numeric digits.

[TrishPaterson]

Well - that seemed like a good solution - unfortunately it didn't work.  Hopefully one of the moderator teams will look into shortly.

Thanks for the reply!

[Anonymous]

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@TrishPaterson wrote:

When I try to dial out PM advises calls are not a part of my plan.

I have verified my account is paid up ($150/3 months) and the next payment due on March 22.

Please help.

Thanks!

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Try the lost/stolen feature.
Log in to self-serve. Plan & Add-Ons from top menu. Lost/Stolen Phone from next menu. Suspend Service button. Log out. Wait a few minutes. Log back in and back to Lost/Stolen Phone and Resume Service this time. Log out. Restart phone.
See what happens.