So today I am writing to you all not about a complaint, or an issue, or a review, nor most things people tend to post about in this section. I am writing to you instead, mid-episode of Daredevil, to talk about what a wonderful evening I had at the Public Mobile headquarters downtown in the Telus building. First off, I'd like to thank the PM Staff for inviting me. It was a pleasure attending their even and they seem to have gotten some really valuable information to help them continue running an excellent company as well as being able to continue providing stellar cell phone service at affordable prices.
I was unsure of what to expect when I went. Would they be poking and prodding trying to obtain my views on what I like and dislike about PM... Or would they simply want to hang out and chat. I was so very surprised to find that they found a way to perfectly mix a bit of both into the wonderful evening I enjoyed there. The first thing I noticed when I was taken up the elevator by a very courteous Jama who works for PM, was a beautiful lobby and a gorgeous office space. The view was unbelievable and the staff were all extremely pleasant when greeting us. For some reason I can't seem to find a username on the community for Jama. He must be too busy doing important business for the company to drop in but I assume after he reads this he will probably make a staff account because that's how dedicated of a company PM is. Even if he doesn't, Thank you Jama for making me and the others there with me feel so welcome. I also had the pleasure of meeting several of the members who were there including @makkahn28, @defence5, @crazyfrog, and @imm1304 (If I missed someone I apologize)
We had a wonderful night during which we ate together, played awesome, if not somewhat confusing games together, and discussed all of the things PM has to offer as well as what they can do to improve their company which, as it seems they already have a plan to do, as any community based company or otherwise should do. They plant their roots in the fact that they care about the community, and care they do. I've seen countless people post about why they don't have live chat or phone support and my answer to you is this, they have a community... Use it and it will help you with all of your needs and give you a family you never thought you would have. I know it's already done so for me. As for response times they're really working hard to make them better and they've already done a wonderful job of getting it down from 72 hours to 24 or under and that's a huge improvement.
I see so many users on here who make a new account just to post about a random issue they have, which is what the forum is here for, however they tend to have a tinge of attitude in their tone and I'm sure I could be faulted for doing the same thing once or twice and if I have I'd like to offer my sincerest apologies to the PM team for doing so. Now that I've actually met the people who run my service I can proudly say I'm happy to be a member of their community. I've never met a more able-bodied and open-minded group of people that actually care about and listen to their customers. This is the first time I've ever seen a company get so involved with their customers and if that's not proof that they care and want to help, I don't know what is. I would also sincerely like to thank the two biggest community mods that weren't able to come out that have helped me with several issues in the past as well as being stellar staff members, @Shazia_K and @Jeremy_M. You two are awesome.
I had the pleasure of meeting so many of the awesome members at Public including @Val_T, @Dave_M, @David_J Matt, @Cat_L (Also can't find his community username) and countless others. Unfortunately, @Igor_M was unable to make it. You guys truly are an amazing company that is dedicated to helping it's customers and now that I've seen the kind of people that will be taking care of my telecommunications needs for the foreseeable future I'm glad to say that I feel comfortable and secure. I look forward to seeing where this journey takes us and I'm sure that there will be many more firsts to come in the wonderful experience that it is to be a part of Public Mobile.
Just before I sign off I'd like to thank PM one last time for the wonderful night as well as the gifts they gave us including being conscious to certain dietary needs of some of the members as well as being so courteous. If you're curious as to the gifts I hope the PM Staff don't mind me posting a pic or two of said gifts. They also gave us a $25 Prepaid Mastercard as a thank you for coming out to the event. A prepaid card for the best Prepaid service in the country. I would have attached an image of that but it was too large a file size.
Thanks so much to all the PM staff and I apologize for anybody I left out or forgot to mention in this post. I hope to see all of you in the not too distant future and I hope to get the chance to meet some, if not all of the new Oracles that have so generously given their time and help to this wonderful community I get the pleasure to call home. Now that I have seen the faces of the people that work tirelessly to help all of us out I will think twice before being rude, or giving anyone attitude who doesn't deserve it, and I highly recommend the same treatment for anyone else prone to lashing out or ill-mannered outbursts.
WE LOVE YOU PUBLIC MOBILE!
Together, Better Happens.
