PM'S account website is ridiculously slow (it always has been). I have multiple accounts and its a struggle to manage them with the painful dial up era response time. Click, get coffee, and you're logged in (maybe).
I know PM is looking to make improvments, but its time to get on with it. For a self serve model of service to work, customers need the tools. I use a self serve model for auto insurance with a website that is fast and simple to use.