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Deeschmizz
Good Citizen / Bon Citoyen

Waiting on sim swap

Been waiting a considerably long time. Mod replied and asked an anti fraud question which I answered but never had a response to. My phone is my livelihood, and please help me expedite the process. 

Deeschmizz
Good Citizen / Bon Citoyen

Re: SIM Swap Fraud

I'm still waiting on the response for anti fraud been like  4 hours waitin for a response.

 

 

 

 

 

 

 

 

 

 

BlueB
Model Citizen / Citoyen Modèle

Re: Waiting on sim swap

If you're in contact with a Moderator already, you'll be in good hands.  We're all good customers, just like you, whereas a Moderator is actually staff with Public Mobile.  I know it must be frustrating to wait but just hang in there.  🙂

Re: SIM Swap Fraud

@Deeschmizz 

 

Moderaror hours are from 6am until midnight  10pm, eastern time. A response should not normally be expected outside of those hours.

esjliv
Mayor / Maire

Re: SIM Swap Fraud

@Deeschmizz 
As per posted by Public Mobile: https://www.publicmobile.ca/en/on/get-help/articles/moderator-hours-of-operation
 
During business hours, we strive to answer customer messages swiftly. You will often get an answer within an hour. During peak periods, you may need to wait up to 48 hours.Moderators are available:
  • Monday to Sunday: 6 AM to 10 PM EST
 
Hopefully, someone is already attending to your SWAP!
Nezgar
Mayor / Maire

Re: SIM Swap Fraud


@esjliv wrote:
  • Monday to Sunday: 6 AM to 10 PM EST
 

EDT in the summer. 😉

RosieR
Mayor / Maire

Re: Waiting on sim swap


@Deeschmizz wrote:

Been waiting a considerably long time. Mod replied and asked an anti fraud question which I answered but never had a response to. My phone is my livelihood, and please help me expedite the process. 


Hi @Deeschmizz if you haven't received any reply from the moderators, send a private message to the moderators online right now.  

@Edith_C 

@Evelyn_A 

@Oana_S 

@Silvio_M 

@Tony_H  

@Ana_H 

@Arturo_H 

 

EDITED as per oracle @Luddite post https://productioncommunity.publicmobile.ca/t5/Using-Your-Service/Waiting-on-sim-swap/m-p/680669/hig...

 

They might not reply because the preferred way to contact moderators is by submitting a ticket.  But it does not hurt to try.

 

Good luck

 

Aloha

Rosie

Deeschmizz
Good Citizen / Bon Citoyen

Still have no phone use... SIM swap unsuccessful

Mod please help me

dabr
Mayor / Maire

Re: Still have no phone use... SIM swap unsuccessful


@Deeschmizz wrote:

Mod please help me


@Deeschmizz   You need to contact them again, not sure why they've not responded back to your original message, but try again.  

 

If you submitted a ticket via chatbot first time, then you can instead send a private message to Moderator_Team at this link: https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

 

Edit:  BTW make sure to type "SIM swap" in the subject heading.

HALIMACS
Mayor / Maire

Re: Still have no phone use... SIM swap unsuccessful

@Deeschmizz 

 

To contact a moderator, there are 2 methods:

 

  1. Use the ticketing system for a faster response time. Click here and type moderator, then select contact us, then select you need a human now.  Follow the prompts to submit a ticket,  or, 
  2. Send a private message to the moderator by clicking here  You’ll need to be logged into your Community account for the link to work.

 

Watch for their response in your Community private mailbox which will be indicated by a number on the small envelope icon to the left of your Community avatar.

Need Help? Let's chat.