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EleanorW
Great Neighbour / Super Voisin

Voicemail Error

When I try to call voicemail, it goes to a screen saying "error performing request unknown error". I saw a previous thread where the solution was restarting the phone, but I tried this and it hasn't fixed the problem. 

 

I can see that people have left voicemails, and I get an SMS when they do, I just can't access my inbox. Any ideas?

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Accepted Solutions
will13am
Oracle

Re: Voicemail Error

@EleanorW , how are you trying to access voicemail?  Are you using a speed dial or actually typing in your own phone number of the Public Mobile voicemail number?  If you are using speed dial, it could be that setting in your phone app has been corrupted.  Check the speed dial settings in that case.

View solution in original post


All Replies
gblackma
Mayor / Maire

Re: Voicemail Error

@EleanorW  did your voicemail work before? What's the make and model of your phone.  Thanks. Stay safe.

will13am
Oracle

Re: Voicemail Error

@EleanorW , how are you trying to access voicemail?  Are you using a speed dial or actually typing in your own phone number of the Public Mobile voicemail number?  If you are using speed dial, it could be that setting in your phone app has been corrupted.  Check the speed dial settings in that case.

View solution in original post

gpixel4
Mayor / Maire

Re: Voicemail Error

@EleanorW try dialling ##004# then try holding 1 to see if your voicemail works

Paula20
Great Neighbour / Super Voisin

Re: Voicemail Error

Hi there,

I have this same problem. I tried the suggestion with the ##004# and it said it said Setting Erasure Succedded but when then In press 1 and hold, it gives me back the Call Failed message. How can I get it to work?

Tks!

 

softech
Mayor / Maire

Re: Voicemail Error


@Paula20 wrote:

Hi there,

I have this same problem. I tried the suggestion with the ##004# and it said it said Setting Erasure Succedded but when then In press 1 and hold, it gives me back the Call Failed message. How can I get it to work?

Tks!

 


what happen when you call and check your voicemail from a landline? same?

 

and you have an iPhone?. you are trying to call your voicemail by pressing 1?  If so, it is possible your voicemail number setup on the shortcut key was incorrect

S--S
Mayor / Maire

Re: Voicemail Error

@Paula20 

can you try reseat the SIM card and Make sure your phone is off before removing your SIM card,

1. power off your device

2. take out the SIM card,

3. waiting a 1 minute

4. put it back and power on,

5. toggling airplane mode off/on,  

 

and do Rebooting your phone ,This is quick and simple,to refreshing your network,

*what is mean for Rebooting the phone means to turn off your phone and turn it back on again.

 

Set up Voicemail (publicmobile.ca)

softech
Mayor / Maire

Re: Voicemail Error

@Paula20 

 

I assume yours is an iphone, Try this. Hopefully it works.

 

First make note of your voicemail number:

                           Voicemail# is (1- Your area code - 580 - 4001). Example 14385804001

 

Now,  program it into your iPhone,

  1.    open your dialpad as if you were to place an outgoing call and enter:*5005*86*VOICEMAIL# then hit Call/SendNote:
  2. After hitting Send/Call, the iPhone screen will flash but nothing will happen. This means that you’ve entered the code successfully.
  3. You can now test your voicemail button to see if it’s working.

 

If it doesn’t work on the first try, make sure you’re entering the correct voicemail number and try again. You must sometimes include the country code (Example: +1 for US) with or without the + sign. 

 

Paula20
Great Neighbour / Super Voisin

Re: Voicemail Error

@softech 

Thank you very much, it worked!

 

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