Unable to make out bound call

[rmaranan]

Please help i am unable to make outbound call.  Incoming calls are working fine.  The payment is up to date.

[computergeek541]

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@ngoduc17 wrote:

If you are in 15$ plan, you only have

• 100 minutes Canada-wide talk
• Unlimited International Text and Picture Messaging
• Unlimited Incoming Calls

You need to wait next bills to get back 100mins

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While true, I believe that most customers would opt to pay for th $5 add-on. While it's also technically possible to renew the plan early, I can't see many people doing that since 1GB of data would cost $15 to add. 

[ngoduc17]

If you are in 15$ plan, you only have

• 100 minutes Canada-wide talk
• Unlimited International Text and Picture Messaging
• Unlimited Incoming Calls

You need to wait next bills to get back 100mins

[popping]

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@rmaranan wrote:

my data & add-on is not showing anything.  so it means i ran out of the free minutes?

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Yes, you used all your 100 minutes in your plan.  But you can buy a $5 500 minutes add-on.  Add-on minutes does not expire.  Unused minutes will be rolled over to next billing cycle until all 500 minutes are used.

[Anonymous]

 @rmaranan : Correct. The add-on mentioned is a great deal for the limited minutes plan(s).

[rmaranan]

my data & add-on is not showing anything.  so it means i ran out of the free minutes?

[Dunkman]

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@rmaranan wrote:

i havent used the 100 mins allowed.  also outbound texting works.

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@rmaranan 

Do do you see the 100 minute tracker in your self service account?

See below:

[popping]

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@rmaranan wrote:

i havent used the 100 mins allowed.  also outbound texting works.

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Do you see your 100 minutes usage line on your overview page after login?

The following line is on my overview page.  I used 11 minutes out of my 100 minutes.

100 Minutes Canada-Wide Talk

11  /  100 MIN

If you do not have this usage line on your overview page, you had used all your 100 minutes for your current cycle.

[rmaranan]

i havent used the 100 mins allowed.  also outbound texting works.

[Dunkman]

@rmaranan 

By chance, are you on the $15 plan.  With 100 outgoing minutes, unlimited incoming.  You might have ran out of minutes for this 30 day cycle.  You can check your self service account to see whether you see the 100 minute tracker in the Add on section.  If you don't see it, it means that you ran out.  

You could purchase 500 long distance Canada minutes for $5 add on. Unused minutes roll over to next month.  

[Anonymous · Accepted solution]

 @rmaranan : If you're on the $15 plan and have no calling add-ons then perhaps you've run out of minutes.

Does texting work?