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Great Neighbour / Super Voisin

Unable to make calls

Hello, I have been unable to make calls on my Smasung Galaxy S8, but my current plan is supposed to include unlimited calling.  The message I get when trying to send out a call is "Sorry, can not complete your call you do not have a long distance add-on and the call is not covered by your plan get an add-on by dialing *611." and I am looking for options to troubleshoot this.

 

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Mayor / Maire

Re: Unable to make calls

@Someran dial a 1 in front of the number.  And add a 1 to all the numbers in your contact list. Stay safe. 

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Great Neighbour / Super Voisin

Re: Unable to make calls

They're not long distance numbers, I'm just unable to make calls.  I tried this though to no avail.

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Great Neighbour / Super Voisin

Re: Unable to make calls

 
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Mayor / Maire

Re: Unable to make calls

@Someran try in order:
1.Restarting your phone. Turn it off, remove the SIM card, reinsert it, wait 5 minutes and restart it.
2.Putting your phone on aeroplane mode for 5 minutes. Take it off and restart.
3.From your self service account enable the lost/ stolen feature log out, wait 5  minutes, log in and take it off. Log out and restart your phone.

20200504_182846.jpg

 

If these tricks fail, 

contact the moderators and ask them to to reset your service. There are 2 ways to contact the Moderator Team:

  • Faster response- Get help with your account the easy way by starting a conversation with our virtual assistant, SIMon. It’ll take you to relevant help articles, or if it’s something more urgent, it can help you submit a ticket to the Moderator Team. Click here to get started.
  • Slower- Alternatively, you can send a private message to the Moderators by clicking here. You’ll need to be logged in to your Community account for the link to work.

Once connected to Simon, you will be asked to log in again with your community user name and password.  Please do, this allows you to continue and send your message.
- Check your private message sent box (click on the envelope top right of your screen) to make sure the message was sent.

- Keep an eye on the envelope top right of your screen.  The mods answer will show up there.  When it does, you will be asked to verify your self service account, with your password and login. Doing so allows the process to continue. Stay safe. 

Welcome to the community. 

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Model Citizen / Citoyen Modèle

Re: Unable to make calls

@Someran hi, did your plan just renew?

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Great Neighbour / Super Voisin

Re: Unable to make calls

Hi,

 

I believe it is an issue with the SIM card.  I am also unable to use data and send text messages.