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fx50fh
Great Neighbour / Super Voisin

Unable to login to my account

 

Accepted Solutions
HALIMACS
Mayor / Maire

Re: Unable to login to my account

@fx50fh 

 

Your friend may not receive a refund.

 

As a prepaid service, this place has no refunds. It's likely your friend HAS service since his payment was posted to his payment card. 

 

Was he porting from another provider or did he activate with a new number?

 

Is his plan to remain a public mobile customer or does he want to abandon the process altogether?

 

He can try his luck with the moderators by contacting them.

 

To contact a moderator, there are 2 methods:

 

  1. Use the ticketing system for a faster response time. Click here and type moderator, then select contact us, then select you need a human now.  Follow the prompts to submit a ticket,  or, 
  2. Send a private message to the moderator by clicking here  You’ll need to be logged into your Community account for the link to work.

 

Watch for their response in your Community private mailbox which will be indicated by a number on the small envelope icon to the left of your Community avatar.

 

 

View solution in original post


All Replies
HALIMACS
Mayor / Maire

Re: Unable to login to my account

@fx50f

 

PLEASE amend your post by clicking on 3 dots and editing personal information from your post. 

 

This is a PUBLIC FORUM.

HALIMACS
Mayor / Maire

Re: Unable to login to my account

@fx50fh 

 

Your friend may not receive a refund.

 

As a prepaid service, this place has no refunds. It's likely your friend HAS service since his payment was posted to his payment card. 

 

Was he porting from another provider or did he activate with a new number?

 

Is his plan to remain a public mobile customer or does he want to abandon the process altogether?

 

He can try his luck with the moderators by contacting them.

 

To contact a moderator, there are 2 methods:

 

  1. Use the ticketing system for a faster response time. Click here and type moderator, then select contact us, then select you need a human now.  Follow the prompts to submit a ticket,  or, 
  2. Send a private message to the moderator by clicking here  You’ll need to be logged into your Community account for the link to work.

 

Watch for their response in your Community private mailbox which will be indicated by a number on the small envelope icon to the left of your Community avatar.

 

 

View solution in original post

z10user4
Mayor / Maire

Re: Unable to login to my account


@HALIMACS wrote:

 

This is a PUBLIC FORUM.


Fixed it for ya. 🙂

hTideGnow
Mayor / Maire

Re: Unable to login to my account

@fx50fh  if the credit card already charged,  it looks like the account was already activated.  Did your friend tried to put the SIM in a phone and test it out??

HALIMACS
Mayor / Maire

Re: Unable to login to my account

@z10user4 

 

Smarty pants.  Edit made.   👍

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