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Great Neighbour / Super Voisin

Tried calling my number and my husbands PM phone ring

Hi,

Signed up with PM this weekend. 2 phones were activated at the same time. My daughter in law tried calling my number today and my husbands phone number also rang. We are so confused as both accounts have different accounts. Please help us to un link the 2 numbers. Thanks.

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Model Citizen / Citoyen Modèle

Re: Tried calling my number and my husbands PM phone ring

@danpacita Just wondering if both of you have iphones & by mistake she is calling on facetime audio, could you please make sure this is not the case ?

 

 

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Retired Oracle / Oracle Retraité

Re: Tried calling my number and my husbands PM phone ring


@danpacita wrote:

Hi,

Signed up with PM this weekend. 2 phones were activated at the same time. My daughter in law tried calling my number today and my husbands phone number also rang. We are so confused as both accounts have different accounts. Please help us to un link the 2 numbers. Thanks.


This sounds to me to be another case of Public Mobile reportedly porting in the alternate contact phone numberr instead of the one that was requested to your husband's account.

 

If by any chance they happen to transfer in your husbands to your phone by mistake, and you've made sure that incoming calls works to both phones not matter which carrier the other person is calling you from, just switch sim cards.

 

Whatever you do, do not try to fix this yourself, and definitely do not try to replace the phone number on your husband's account with another.

 

I strongly suspect that you will need a moderator to help you. https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

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Oracle

Re: Tried calling my number and my husbands PM phone ring

@danpacita, take a look at each phone and find the phone number associated with each.  It is highly unlikely that both have been assigned the same phone number.  One assignment would clobber the other. 

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Great Neighbour / Super Voisin

Re: Tried calling my number and my husbands PM phone ring

Hi. Checked both accounts and have different number associated to each account. 

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Great Neighbour / Super Voisin

Re: Tried calling my number and my husbands PM phone ring

Thanks. Will try to contact a moderator.

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Mayor / Maire

Re: Tried calling my number and my husbands PM phone ring

Be patient @danpacita it can take few hours to 2 days...Smiley Frustrated

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Great Neighbour / Super Voisin

Re: Tried calling my number and my husbands PM phone ring

If both phones are iPhones, are you using the same iCloud account?  If so, make sure the handoff feature is turned off.  Go to settings, general, handoff.

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Great Neighbour / Super Voisin

Re: Tried calling my number and my husbands PM phone ring

Thanks. Will try this.

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Oracle

Re: Tried calling my number and my husbands PM phone ring


@danpacita wrote:

Hi. Checked both accounts and have different number associated to each account. 


This is good news.  Using each phone, make a phone call and see what the call display on the receiving phone shows.  This will verify that calling feature is working with the right number.