Transferring number to another service

[ybp1166]

Hi, how to ask the public mobile to send authorization sms for transferring a number to another service provider? I am waiting for the sms to come in but still no sign.

and how to talk to a customer rep?

thanks

[Anonymous]

 @darlicious : And toilet--paper 🤣

[darlicious]

@ybp1166 

Just in case you didnt get that.... @Triguy  has kindly repeated it for you.

[Triguy]

Contact your other provider to initiate the port request.  You will need to keep your PM account active during the porting process and once completed it will be automatically closed.  You will need to reply to the port request text so leave your PM sim in your phone.

Transferring Your Public Mobile Number To Another Service Provider

To help protect our customers from fraud, Public Mobile will send you an SMS text message should we receive a request to transfer your mobile phone number to another carrier. This step is designed to protect your account by confirming if the request is genuine or fraudulent.The SMS text will read as follows: Public Mobile message: We’ve received a request to transfer this phone number to another service provider. To approve this request, please reply “Yes”. If you did not request this transfer, please reply “No”. Please note that you must respond within 90 minutes. If we don’t receive a response within this time, the request will be automatically cancelled. For any issues with this number transfer, contact our Porting Team. Thank you.If you have made a request to port your number to another carrier and have not received an SMS from Public Mobile to confirm your request, please open our chatbot via this link. This will put you in touch with our Customer Support Agents who will be able to assist you.

[t_p]

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@ybp1166 wrote:

Hi, how to ask the public mobile to send authorization sms for transferring a number to another service provider? I am waiting for the sms to come in but still no sign.

and how to talk to a customer rep?

thanks

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Have you asked the new provider to initiate the request?

If the request was already sent and you haven't got news from PM, you can contact PM via:

Chatbot (tiia.ai)

Spoiler

Transferring Your Public Mobile Number To Another Service ProviderTo help protect our customers from fraud, Public Mobile will send you an SMS text message should we receive a request to transfer your mobile phone number to another carrier. This step is designed to protect your account by confirming if the request is genuine or fraudulent.The SMS text will read as follows: Public Mobile message: We’ve received a request to transfer this phone number to another service provider. To approve this request, please reply “Yes”. If you did not request this transfer, please reply “No”. Please note that you must respond within 90 minutes. If we don’t receive a response within this time, the request will be automatically cancelled. For any issues with this number transfer, contact our Porting Team. Thank you.If you have made a request to port your number to another carrier and have not received an SMS from Public Mobile to confirm your request, please open our chatbot via this link. This will put you in touch with our Customer Support Agents who will be able to assist you.

[darlicious]

@ybp1166 

This is what pm says to do....

Transferring Your Public Mobile Number To Another Service Provider

To help protect our customers from fraud, Public Mobile will send you an SMS text message should we receive a request to transfer your mobile phone number to another carrier. This step is designed to protect your account by confirming if the request is genuine or fraudulent.

If you have made a request to port your number to another carrier and have not received an SMS from Public Mobile to confirm your request, please open our chatbot via this link. This will put you in touch with our moderator team who will be able to assist you.

We hope that you found this helpful! Feel free to visit this Help Article for more information. 

- The Public Mobile Team

[Anonymous · Accepted solution]

 @ybp1166 : The new provider should be the one helping you. Keep _this_ SIM in to confirm the transfer. Not the new SIM.

[Anonymous]

@ybp1166 

your service is Activate with public mobile,

Make sure that you have the old SIM card in your phone when you're porting your number. You should get a SMS message from your old carrier asking to confirm if you would like to port your number. Your reply should be: YES.

The confirmation message can take a few minutes to come in. You have 90 minutes from the time of request.