04-05-2016 12:06 AM - edited 01-04-2022 02:36 PM
04-05-2016 02:35 PM
@PMuser I'm just a PM customer like you - so I wouldn't be able to help with the problem directly. Since the network infrastructure is managed by Telus, and any such issue is potentially affecting a large number of customers, I don't know to what extent PM will be able to assist with this issue.
04-05-2016 02:32 PM
04-05-2016 02:13 PM
@PMuser It sounds unlikely that ordering and switching your service to a new SIM will solve your problem.
But perhaps @Kalla_A can help you investigate this issue further?
TBH, if it were upto me, if knowing the correct time zone were critical to my job, I would never rely on a cellular network for this purpose. Especially when you already know that in some areas, the network time zone can be incorrect.
04-05-2016 12:51 PM
04-05-2016 12:36 PM
Sounds like the coding in the SIM card is messed up.
This should be verified by a PM rep but I'm thinking most likely you should order a new sim and then change sim card in the self serve account options
04-05-2016 12:09 PM
04-05-2016 10:58 AM
@PMuser
@7789849803 is a customer and not a Pubilc Mobile employee so they would be unable to check the settings of your account.
Once your SIM card is inserted select the automatic time and date, maybe try power-cycling the phone after selecting that option. If that still doesn't work and you have your information backed up you could try factory resetting the phone and seeing if that restores the clock to the actual time.
04-05-2016 02:54 AM
04-05-2016 02:39 AM
04-05-2016 02:37 AM
04-05-2016 12:35 AM
@PMuser That seems weird. But why not just uncheck the box that makes your phone automatically inherit the network's assigned time zone?
04-05-2016 12:26 AM