cancel
Showing results for 
Search instead for 
Did you mean: 
Reply
clarahong
Good Citizen / Bon Citoyen

The cell number had been stolen

Hello,

 

I suddenly received the message at 3:37 pm today ( April 1st, 2020) from #4800 as follows...

 

" Hey, it's Public Mobile. We received a request to cancel your account and transfer your phone number to another carrier. If you requested the transfer, no action is required. If you did not make this request, please immediately open our chatbox via this rink bit.ly/2GF1pHW and type in "unauthorized port". This will put you in touch with our moderator team. Free msg. " when I was at home.

 

 

   Right after this message, I got two text messages from #438-***-**** that " hey" and "Hey math" and then my phone stop working. I did not know what was happening because the situations occurred very quickly. To make matters worse, the fraud logged in my bank account with verification code from my cell phone number and send all my money in the bank account to someone by using E-transfers twice.

 

   I went to Public Mobile at Walmart in Squamish BC and explained my situation to help me. I wanted to check my cell phone information right after the fraud. However, the staff said that he could not help to access my information although I was there with my picture ID and sim card. It does not make sense at all!

I can not do anything as the owner of my number? Nevertheless, how my cell phone number could be transferred by someone without my ID and permission even though I was at home with my cell phone and my sim card was inside my phone??? If you are a Public Mobile user, does it reasonable and make sense???

 

 

   I want to know how this phenomenon happened without any of my permission and how you will solve this serious problem. Please contact me ASAP via E-mail because I do not have my cell number now as you know. 

 

Thank you.

 

Luddite
Oracle
Moved:

Re: The cell number had been stolen

popping
Oracle

Re: The cell number had been stolen

@clarahong 

If someone got your PM account number, your phone number and your name on your PM account, anyone can port your number to another provider with these 3 pieces of information.

darlicious
Mayor / Maire

Re: The cell number had been stolen

@clarahong  As soon as you get up today you need to call Equifax and Transunion the two Canadian credit reporting agencies and place 7 year fraud alerts under your name. This will ensure that if anyone tries to apply for credit under your name they are required by law to contact you and get your permission/verify that you are indeed applying for credit. If they can't reach you or you deny its you the credit application is  turned down. Leave a secure number like a parent's until you can update your file with your number. Contact your banks fraud department and discuss any extra layers of security that can be applied to your accounts such as code words and do the same with all your credit cards and financial accounts. I have all email and phone contact removed from my accounts and verification codes can only be mailed to me, phone banking is blocked and tellers are required to ask for two pieces of id before performing any in branch transactions. Be vigilant....i had a new teller not ask me for id last week even after prompting him. I reported it immediately  and he was to recieve extra training as the bank is liable to ensure my finances are secure.

 

I feel for your financial nightmare but take the steps now to protect yourself from it happening to you ever again. When you get your phone number and account restored with public mobileslightly or entirely change your name in your account so your number can't be fraudulently ported out unless someone knows you are HRH Diana Spencer Mountbatten Windsor.......

kselmak
Mayor / Maire

Re: The cell number had been stolen

@Alan_K 

I think public mobile should seriously consider requesting some kind of input from the user before releasing the number as opposed to verifying that short time passes without complaint. 

Those who want to port should be ready to provide it, that shouldn't affect the 4 hours port time. But those who are not porting are not ready to provide input, I've seen it happen while they were asleep.

Just a suggestion

Thanks

geopublic
Mayor / Maire

Re: The cell number had been stolen

@clarahong  Google simjacking for more information. Sounds like you have been the victim of identity theft so your priority is to secure your bank accounts and credit cards and regain control of your email address ASAP.

 

This is a perfect example of why not to post personal info on this forum and also to always select strong passwords for all your online access accounts.

z10user4
Mayor / Maire

Re: The cell number had been stolen

Deaf ears @kselmak . That and little to no budget from the mother corp to do any improvements.

Of course there HAS to be some personal responsibility on the part of the customer. I don't know what all they included in their OP but even now we likely have a name. One doesn't need much to steal an account.

The company (all of them) are basically aiding and abetting a crime.

But it always astonishes me how much personal information people expose of themselves.

techdino
Good Citizen / Bon Citoyen

Re: The cell number had been stolen

This is a problem with every carrier. I know some carriers down in the states offer port protection i.e. you have to call in to authorize a port out. Wondering if Public Mobile has something similar. 

JoyLuck
Mayor / Maire

Re: The cell number had been stolen


@techdino wrote:

This is a problem with every carrier. I know some carriers down in the states offer port protection i.e. you have to call in to authorize a port out. Wondering if Public Mobile has something similar. 


PM does not have port protection/blocking for "PM" customers.

 

PM is owned by Telus and if you are a "Telus" (not PM) customer they offer port protection, but you have to ask for it to be put on. It is not automatic with Telus only customers.

techdino
Good Citizen / Bon Citoyen

Re: The cell number had been stolen

Kind of wish they would have some more security features at Public Mobile. 

Need Help? Let's chat.