Too long didn't read (tl:dr) version:
* In the interests of improving things from our (new customer) end, let's try to help the moderator situation temporarily by not tagging them in posts, and only directly privately message them. Perhaps this will help with the extreme backlog.
* And help keep this idea active, by replying to this message without any tags.(Share your grief perhaps? Obtain catharsis! Tell us your activation story! Commiserate while you wait.)
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Full version continues:
...Moderator Saray_O (not tagged for reasons discussed below) was on earlier today (Sunday, November 6), but is now listed as offline (2:21 pm EST as I write this), and last visited 4 hours ago. I received the extreme honour of a reply to my "Where are the Moderators?" post, which stated the usual instructions: contact me, and I will resolve the failed activation (in may case *without* port) issue, or, LOL, contact us via the web form (which of course I also did too more than two days ago). She said she was the only moderator working today, and Mary_M was the only one working yesterday.
So, I dutifully sent off yet another private message this time directed to her.... hoping beyond hope that she might actually open it.
Separately, I was informed politely that just because the the moderators are shown as offline, that that doesn't mean they aren't answering private messages. I hope you are correct!
There are so many people with basic activation issues (irrespective of porting) who have been waiting far longer than the 50 hours I've now been waiting (e.g. @J_Wig as one example)... so let me emphasize I'm not asking for special treatment.
[Aside:
I once again want to point out that basic activation issues (never mind porting issues... since some of us did not even try to port during the now-failed activation process) are entirely within the purview of Public Mobile, and hence only resolveable by the moderators... since only they have database access. I suspect for instance it would take the moderator one minute to resolve my basic account creation issue (shorter than it would take to have replied to my original message, unless it was a cut-paste job) given that my PM sim card is indeed linked to my phone (the SIM works, the phone works), and my wife even received her referral bonus... but I can't even so much as log into self-serve, or use any text/voice/data service because the process is only half-complete.]
So, given all this, it doesn't really look like anything is going to be resolved *today*, Sunday Nov 6 (among the basic account creation/activation issues that only the moderators can resolve after our credit card bills have been billed) today, so I have a crazy suggestion...
... as a way to improve the signal to noise ratio, we temporarily stop tagging the moderators in the posts. Instead just directly private message them and hope (pray?).
Of course, this post itself will get quickly lost in the noise... unless, hmmmm, even crazier idea, all of us out there who are in this queue, keep replying to this message (don't tag anybody including me) ... don't even type anything ... to help keep it near the top so that we can help the mods clear the queue.
Or better yet somebody come up with a (way) better STICKY title than my lame one that warns people away from tagging, or somehow unifies us across the same threads....
Well, that's all the effort I can put into this today... (LOL: I've already been designated a 'Great Citizen' by the system, but I feel I've accomplished very little other than help us in activation limbo commiserate with each other). Hopefully the start of a new week and perhaps a more full-time staff will bring some resolution to these ongoing issues.
