@Juliewhite try resetting your network settings
1. From the home screen navigate to Settings>General>Reset
2. Tap Reset Network Settings
If prompted enter your passcode
3. Tap Reset Network Settings
4. Restart your phone
contact customer support mods if you're still having issues
make sure to check your inbox(top right corner envelope icon) periodically, for a response
Hello @Juliewhite ,
If you just ported your phone number from another cell provider it could take a few hours to complete the port. Using the other cell provider's SIM you should be still receiving calls on it, until the port completes.
If you ported from a landline it could take up to 7 days to complete.
Make sure you do not cancel your previous provider's services until the port is complete.
If you were already a Public Mobile customer and services stopped working for you, then check to make sure the last 4-digits on your SIM card matches the 4-digits on your SELF SERVE account, found here, under "Change Sim Card":
Just the $15 one & the account is active.
Go into your iPhone settings and make sure Data is turned ON.
Does that help ?
Can’t receive or send text
Try these steps first
I hope this helps.
On your iPhone, go to Settings > Messages > Send & Receive. Select your Apple ID and tap Sign Out. Then go to Settings > FaceTime, select your Apple ID and tap Sign Out.
If the phone number that you want to remove belongs to an iPhone that you can't access, change your Apple ID password. This removes all phone numbers from your iPad, iPod touch, and Mac. Calls or messages for the removed numbers won't appear on those devices anymore
Sign out of every Apple service and device that uses your Apple ID, except the one you're using to change your Apple ID.
Go to Settings > [your name] > Name, Phone Numbers, Email.
Next to Reachable At, tap Edit > Delete.
Tap Continue and follow the instructions.
After you enter the mobile phone number that you want to use as your Apple ID, a verification code is sent to you at that number. Enter the verification code from the text into the fields provided.
Sign back in to all Apple services with your new Apple ID.