cancel
Showing results for 
Search instead for 
Did you mean: 
Reply
Highlighted
Great Neighbour / Super Voisin

Temporary Suspension of My Account

I will be going to New Zealand for a month in September.

 

Is there a way to freeze my account for that time period 

 

so i wont be charged by the Autopay for the month im 

 

not in Canada?

 

Thanks in Advance


Accepted Solutions
Highlighted
Mayor / Maire

Re: Temporary Suspension of My Account


@leeapollinariya wrote:

I will be going to New Zealand for a month in September.

 

Is there a way to freeze my account for that time period 

 

so i wont be charged by the Autopay for the month im 

 

not in Canada?

 

Thanks in Advance


Hi,

If you remove auto pay, then it will get suspended . You have 90 days to pay and remove it from suspension, after which the account will be deleted if not removed from suspension.

View solution in original post


All Replies
Highlighted
Mayor / Maire

Re: Temporary Suspension of My Account

 

@leeapollinariya You can use the Lost / Stolen feature in selfserve and reenable it when you return.

Highlighted
Mayor / Maire

Re: Temporary Suspension of My Account


@leeapollinariya wrote:

I will be going to New Zealand for a month in September.

 

Is there a way to freeze my account for that time period 

 

so i wont be charged by the Autopay for the month im 

 

not in Canada?

 

Thanks in Advance


Hi,

If you remove auto pay, then it will get suspended . You have 90 days to pay and remove it from suspension, after which the account will be deleted if not removed from suspension.

View solution in original post

Highlighted
Mayor / Maire

Re: Temporary Suspension of My Account


@leeapollinariya , I lived in New Zealand for a few years. Beautiful place. 2 Degree's is a good cheap carrier if you are not familiar with the carriers there.