09-16-2020 10:25 AM - edited 01-05-2022 03:54 PM
How did my service work fine yesterday and today it says I don’t have talk on my plan when I have unlimited talk and text across Canada??
03-08-2021 04:18 PM
Click on the chat bubble at the bottom right corner of your screen to submit a ticket via simon. Type in "account reset" followed by "human" and follow the prompts to submit your ticket. Keep an eye on the envelope icon next to your avatar at the top right corner of your screen for a little number to pop up indicating a message from the moderators. Responding promptly to messages will speed up service times. Wait times average 2 to 4 hours up to 48 hours for non urgent requests. Current wait times are about one hour or less. Ask for a review link if you would like to rate the customer service you have recieved.
03-08-2021 03:52 PM
How do you reach a moderator as it’s been like that all day. Dialed 1 every time still no go. My package includes unlimited LD.
03-08-2021 03:11 PM
03-08-2021 10:59 AM
I seem to get this once in awhile as well. Sometimes I wait a bit and try again, sometimes I put a 1 in front of the number and eventually I seem to be able to get a call through. I would recommend keeping on trying because I think there is a glitch every now and then!
03-08-2021 10:57 AM - edited 03-08-2021 11:00 AM
@Mikeoj wrote:Called a Toronto number today and a Public mobile message tells me I do not have the long distance service. My plan clearly has Unlimited LD Canada wide. What’s up with this all of a sudden.....
Dial a 1 ahead of the area code...there's no added costs or charges.
Also, check to see if you haven't run outta calling minutes if you're on the $15 plan. You can get the $5 / 500 minutes of Canada wide calling add-on, if you're outta minutes. The add-on minutes don't expire until you use them up.
03-08-2021 10:56 AM
Called a Toronto number today and a Public mobile message tells me I do not have the long distance service. My plan clearly has Unlimited LD Canada wide. What’s up with this all of a sudden.....
09-16-2020 02:42 PM
09-16-2020 12:11 PM
@Ken14 Check your self-service account. Is the status Active? Restart your phone. Make sure your call the correct number and add +1 in front of the are code of the number you are calling.
09-16-2020 11:48 AM
@Ken14 Makes sure you dialing the correct number. Also if it's still an issue dial 611 to get your account status and make sure you account is not suspended.
09-16-2020 10:59 AM - edited 09-16-2020 11:00 AM
This is a glitch pm accounts seem to go thru every once in awhile. Give it a little time then try directly dialing a number you call frequently with a (1) and dialing manually.
Edit: Reboot your phone first.