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Great Neighbour / Super Voisin

Talk not working

How did my service work fine yesterday and today it says I don’t have talk on my plan when I have unlimited talk and text across Canada??

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Mayor / Maire

Re: Talk not working

@Ken14 

This is a glitch pm accounts seem to go thru every once in awhile. Give it a little time then try directly dialing a number you call frequently with a (1) and dialing manually.

 

Edit: Reboot your phone first.

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Mayor / Maire

Re: Talk not working

@Ken14  Makes sure you dialing the correct number. Also if it's still an issue dial 611 to get your account status and make sure you account is not suspended.

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Mayor / Maire

Re: Talk not working

@Ken14 Check your self-service account. Is the status Active? Restart your phone. Make sure your call the correct number and add +1 in front of the are code of the number you are calling.

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Mayor / Maire

Re: Talk not working

@Ken14 hi,did your plan just renew through auto-pay?

 

try restarting your device