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hyT
Model Citizen / Citoyen Modèle

Re: Talk is not included in your plan"!!! I could not make a voice call at all.

Hi @dabr 

Although I had already contacted the Moderator Team when you responded to my post, you did point to the right action to take and I appreciate your attention.  As you say, it is frowned upon to give oneself the solution.  Plus, Luddite moved my post to this new thread and I really do not know how to edit away the solution.

There is a new twist to this issue. See my reply to @AE_Collector above. It may not be something I should have bothered the moderators about. It may be something of my own doing. If you or someone else can explain the cause of the same phone number appearing differently and one of them causing the problem, he or she should deserve the solution.

dabr
Mayor / Maire

Re: Talk is not included in your plan"!!! I could not make a voice call at all.


@hyT wrote:

Hi @dabr 

Although I had already contacted the Moderator Team when you responded to my post, you did point to the right action to take and I appreciate your attention.  As you say, it is frowned upon to give oneself the solution.  Plus, Luddite moved my post to this new thread and I really do not know how to edit away the solution.

There is a new twist to this issue. See my reply to @AE_Collector above. It may not be something I should have bothered the moderators about. It may be something of my own doing. If you or someone else can explain the cause of the same phone number appearing differently and one of them causing the problem, he or she should deserve the solution.


@hyT   First how to remove/edit a solution, just click the the three vertical dots top right of your post and you should get an option to undo the solution there.

 

Unfortunately I have no idea why your dialer is listing your calls twice and one with an asterisk.  Haven't personally experienced that or even read about it on the forums.  Hopefully, you've messaged the moderators about it and maybe they can tell you what is going on or perhaps other users may know why that happens. 

 

Please keep us posted if you get an answer from the moderators about this.  Good luck!

 

Edit:  @Luddite   If you have a few minutes can you please reassign OP's solution to his follow up post as it seems he was unable to undo the wrong solution.  Thanks.

AE_Collector
Mayor / Maire

Re: Talk is not included in your plan"!!! I could not make a voice call at all.

Never a lack of excitement around here! If it works now all is good.

 

AE_Collector

darlicious
Mayor / Maire

Re: Talk is not included in your plan"!!! I could not make a voice call at all.

@hyT 

 I dont think adding "more the merrier" gifts caused the problem but its an interesting observation with the asterisk/symbols added to the number. This is a common enough message recieved by some users on occasion (myself included.) I most commonly get it when i dial voicemail and it can then affect all calling for a few minutes to a several hours. Ive also been told by a moderator that its often after renewing after suspension that the issue will appear. If it does not clear after trying to call a couple of frequently called contacts and an hour or so it is best to contact the moderators to reprovision your sim card.

hyT
Model Citizen / Citoyen Modèle

Re: Talk is not included in your plan"!!! I could not make a voice call at all.

Hi @darlicious ,

Outgoing voice calls are working now. So are all the other services of my account.

The moderator told me there was a "little issue" with my provisioning and it had been fixed. No specifics, and no explanation of why the two ways the phone number was recorded in my out-going call record. 

I shall continue to pay attention when dialing out from now on. Hope the problem won't reappear.

My account has never been suspended. It didn't appear after a voicemail call either.

hyT
Model Citizen / Citoyen Modèle

Re: Talk is not included in your plan"!!! I could not make a voice call at all.

One phone number I have found useful for testing purposes is the National Research Council (NRC) time signal number. It is available 24/7. It is in Ottawa and so it is long distance for me. It is a recording that gives me the accurate current time. I don't have to bother any friend or family member when testing my phone.

dabr
Mayor / Maire

Re: Talk is not included in your plan"!!! I could not make a voice call at all.


@hyT wrote:

One phone number I have found useful for testing purposes is the National Research Council (NRC) time signal number. It is available 24/7. It is in Ottawa and so it is long distance for me. It is a recording that gives me the accurate current time. I don't have to bother any friend or family member when testing my phone.


@hyT   When you say the NRC number is long distance for you, does that mean you're on an older provincial calling plan?  All of the current plans offer Canada wide calling so that maybe something to consider or it might be a good idea to purchase the $5/500 mins add-on as a cheap alternative for any long distance calling. 

 

Anyhow good to hear your calling issue has been fixed, even if you didn't get an explanation as to what the problem was.

 

 

hyT
Model Citizen / Citoyen Modèle

Re: Talk is not included in your plan"!!! I could not make a voice call at all.

Hi @dabr ,

 

My apologies. I did not make myself clear in my last post. 

By saying that the NRC number (1 613-745-1576) is long distance for me, I meant to say that I have to dial "1" before the number to avoid hearing the "Long distance may apply ..." message.  It is as opposed to dialing 416 or 647 numbers which I do not need the leading "1".  I find it useful for testing my phone and also checking the accurate current time.

 

I do have a plan that includes Canada-wide talk. So there is no need for the add-on minutes.  Thank you for your astute observation and kind suggestion.

 

 

darlicious
Mayor / Maire

Re: Talk is not included in your plan"!!! I could not make a voice call at all.

@hyT 

I should clarify my post I often get that message when I call voicemail from my phone dialing ( 1 ). I will hang up and test dialing a local number. Its generally a 50/50 chance whether that call will go thru.

hyT
Model Citizen / Citoyen Modèle

Re: Talk is not included in your plan"!!! I could not make a voice call at all.

Hi @dabr @darlicious @AE_Collector @Luddite and whoever have read this thread,

 

My sincere apologies to everybody.

I have done some testing this afternoon and have come to the conclusion that I created my own problem to start with!   Apologies to PM and the Moderators too.  I have wasted everybody's time.  @darlicious , you are right.  It had nothing to do with my claiming the free holiday add-ons at all.  It was all probably just from my finger inadvertently touching the asterix * key right after I keyed in the 1 XXX-XXX-XXXX phone number!.

 

To demonstrate, I have attached a screenshot here.

Screenshot_20201205-145855.jpg

 

As you can see, the ~Time Signal Canada number shows up in two different ways.

The top one is what shows when I dial the number correctly. The dialer app puts in the space after 1 and the hyphens between the different parts of the number automatically. It dials through without any problem.

The second one is when I deliberately touch the asterix key after keying in the phone number.  The asterix prevents the dialer from putting it the space and hyphens in this case.  When I dial with that, the PM system could not tell me it was a wrong number.  Instead, it triggers the message "Hi Public Mobile here. Sorry, talk is not included in your current plan …".   The PM system could not recognize that it was a wrong number!

I suspect if you experiment with that asterix *, you will probably get the "...talk is not included …" message too.  

 

Lessons learned:

1. Be careful when dialing. Not to touch an extra key.

2. Don't rush to blame it on PM too soon if encountering problems.

3. The PM Moderators are gracious and willing to help anyway even if it was my fault.

 

Hope some of you would try it and let me know what you think of my analysis and conclusion. 

 

Happy holidays and happy PMing.

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