Stuck in payment

[phn419]

I was trying to port my number from telus, everything went ok until payment section. I tried two of my credit cards, it says 401 error and cannot continue. I am not being charged, though, when I check my cc bill. I sent an e-mail about it and passed 48 hours with no response. Anyone help on the forum?

[phn419 · Accepted solution]

Late reply: it accepts certain credit cards.

It took Amazon Chase (Canada), but that card is now discontinued so I use Home Trust and it works. Both of them VISA.

[Saray_O]

Hi @phn419, 

I'm really sorry about this. If you still need assistance, send me your Public Mobile SIM card number via private message. 

Thank you! 

[phn419]

I tried diff browser, even mobile, same issue

[jeferson]

Have you tried with a different browser such as Firefox? Sometimes that does the trick. Certainly worth a try.  Good luck!

jeferson