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hance2
Good Citizen / Bon Citoyen

Some calls go directly to voicemail

Some calls from my work go directly to voice mail, they hear no ringing . Not all calls and not from every number. Also if they call again right after  my phone almost always rings.

This has now started happening when some Telus cell users call me.

I have tried...

Turning airplane mode, on rebooting then turn it off and rebooting.

Taking SIM out rebooting, turning off, inserting, rebooting.

Same again but cleaning SIM with alcohol.

Changing ringtone rebooting, blah, blah.

Account is an autopay. 

I never had this problem with Telus using same phone in same area.

hance2
Good Citizen / Bon Citoyen

Re: Some calls go directly to voicemail

Also this account if fairly new but I  had many months of normal performance until  i noticed the problem.

It started in mid February.

dabr
Mayor / Maire

Re: Some calls go directly to voicemail


@hance2 wrote:

Also this account if fairly new but I  had many months of normal performance until  i noticed the problem.

It started in mid February.


@hance2    I don't know  why this is happening, but some earlier suggestions have included making sure you don't have DND enabled or perhaps removing those contact numbers and then re-entering them and another reboot of the phone?

 

Edit:  So are you on the $15 plan?  

darlicious
Mayor / Maire

Re: Some calls go directly to voicemail

@hance2 

Have you checked your call settings? Each of the contacts that go straight to voicemail have you checked f they are blocked?

 

Can you try forcing your phone onto the 3G network only and see if this changes those contacts from going to vm?

esjliv
Mayor / Maire

Re: Some calls go directly to voicemail


@hance2 wrote:

Some calls from my work go directly to voice mail, they hear no ringing . Not all calls and not from every number. Also if they call again right after  my phone almost always rings.

This has now started happening when some Telus cell users call me.

I have tried...

Turning airplane mode, on rebooting then turn it off and rebooting.

Taking SIM out rebooting, turning off, inserting, rebooting.

Same again but cleaning SIM with alcohol.

Changing ringtone rebooting, blah, blah.

Account is an autopay. 

I never had this problem with Telus using same phone in same area.


@hance2  something weird is happening. And you seemed to do some good trouble shooting.

 

Especially weird because the caller who just called goes to voicemail then tries again and calls come through.

 

 

Also, because you are noticing this is recently new. Was it since you plan renewed? or before that?

If further trouble shooting is not improving anything, I would have Moderators check the provisioning on the account, if it was me.

 

To contact the Public Mobile Moderator_Team, there are two ways to reach them:

1 -  Faster Method - Click the bubble comment circle on the bottom right hand side of your screen, or use this link to: Get Help With SIMon the Public Mobile chatbot

OR

2 – Slower Method - Use this link to:

Private Message to Public Mobile Moderators (PM Customer Service Representatives)f

Spudster
Town Hero / Héro de la Ville

Re: Some calls go directly to voicemail

@hance2 

 

Check to see if one of the following call settings is enabled:

 

  • Call rejection or block
  • Call barring
  • Forward to voicemail

 

Re Android, To fix the issue try to disable these settings.

 

  1. Open the Phone app and click on the three-dot menu
  2. Go to Settings and tap Auto Reject List
  3. Remove the numbers you don’t really on the list
  4. Go back to Settings and click on the More button
  5. Select Call barring and disable all call barring settings
  6. Return once again to Settings and tap Call forwarding
  7. Select Voice call, and then Always forward
  8. Disable call forwarding
  9. Reboot your phone and check of the problem is gone.

If this issue is affecting a limited number of contacts, check the settings for each contact. Maybe the option to route incoming calls to voicemail is enabled for specific contacts.

 

 

Re iPhone, in iOS 13 a new feature called Silence Unknown Callers could mean that all calls from people not in your Contacts will be going straight to voicemail. Check this by opening Settings > Phone and scrolling down to Silence Unknown Callers.

 
kselmak
Mayor / Maire

Re: Some calls go directly to voicemail

@hance2 

That sounds like do not disturb mode with urgent (repeating within certain time interval) going through. It's also possible that you let your started/favorite or some other list in your contacts go through during the dnd mode. Can happen if you let kids play with a phone or maybe pressing it accidentally

hance2
Good Citizen / Bon Citoyen

Re: Some calls go directly to voicemail

Thanks for all the suggestions. 

I have done all the suggested fixes.

My account is on autopay and is not very old but I didn't have any issues for the first 3 months.

Only time will tell if it's been fixed

 I don't use a phone much, but when do I need to get my calls.

 

One a side note,  I don't get any emails when there is a reply on here but that box is checked.

LurganIeUk
Mayor / Maire

Re: Some calls go directly to voicemail

@hance2 

 

Do you have any call forwarding to your phone from voip or another phone system?

hance2
Good Citizen / Bon Citoyen

Re: Some calls go directly to voicemail

I have No callers blocked. Never had.

I have never used call forwarding in my life.

There are not now nor has there ever been any call restrictions.

Thanks again everyone!

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