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Good Citizen / Bon Citoyen

Re: Sim card

Yes, when I try to activate online. I waited a day before I tried again and It still says Invalid sim. 

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Mayor / Maire

Re: Sim card


@publicjoe wrote:

I waited a day and it's still saying that. A bought it from public mobile.


You will have to contact moderators.

What hapoens when you try to login to selfserve with the credentials you provided during the original activation? https://selfserve.publicmobile.ca/ 

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Mayor / Maire

Re: Sim card

Did you try the sim in the phone? It's possible that you activated but the activation didn't totally go through. In some cases selfserve was not activated but the phone service was. If your sim works and you can't login to selfserve then you will have to register your selfserve account here https://selfserve.publicmobile.ca/self-registration/ you will need the phone working for that though

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Good Citizen / Bon Citoyen

Re: Sim card

Activation form.

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Mayor / Maire

Re: Sim card


@publicjoe wrote:

Activation form.


Try the sim in your phone before proceeding.

Thanks

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Good Citizen / Bon Citoyen

Re: Sim card

Ok. I'll try that. 

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Deputy Mayor / Adjoint au Maire

Re: Sim card

I thought that this topic was closed since you accepted a solution. But it sounds like you have a damaged SIM and since you bought it directly from PM you should contact a moderator as mentioned above. Ask them for a credit or replacement. Personally, would  go the credit route and take my phone to a store that sells PM Sims and activate it there. Also use a referral code to get an additional $10 credit.


@publicjoe wrote:

Ok. I'll try that. 


 

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Mayor / Maire

Re: Sim card


@publicjoe wrote:

Ok. I'll try that. 


Any luck?

If the phone works, next step would be to access your selfservehttps://selfserve.publicmobile.ca/ 

If it works your all set

If it didn't work then try registering your selfserve https://selfserve.publicmobile.ca/self-registration/ 

 

If the phone doesn't work and you Are getting invalid sim over 24 hours now, then please contact moderators asap. https://publicmobile.ca.ada.support/chat/ 

Type human and chose to create a ticket

 

Thanks

 

View solution in original post

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Mayor / Maire

Re: Sim card

That was my thoughts as well. Sim is already used as in on the new account you created. Tgere May be other issues to work thorough but you've likely created an account with that SIM.

AE_Collector

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Good Citizen / Bon Citoyen

Re: Sim card

I  installed the sim card and my phone works. Eureka. Thank you for your help.