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Orenfr
Great Neighbour / Super Voisin

Showing daily data usage between 12-2 despite phones not connected

Hi, on two Public Mobile devices I'm showing the same issues:

 

* on the usage report, every day, between 12-2 (no idea if this is PM/AM or what time zone), there are data events -- from 4mb to hundreds of mb.  EVERY DAY (not at the exact same time).
* i'm still showing these even after i put one of the devices on Airplane mode.

 

* phone usage on the device does not come close to these figures.

* phones are 99% of the time connected to stable wifi.

* "wifi assist" is turned off.

* auto app updates turned off.  App update on cellular - turned off.

* still showing data usage even in airplane mode.

Noticed this when I received a 75% used alert swiftly followed by a 95% use message.  
Have been a Public customer on the same plans for several years --- never got close to using the data on either plan.  Can you check your usage reports and see if you see something similar?  HELP?



will13am
Oracle

Re: Showing daily data usage between 12-2 despite phones not connected

@Orenfr are you able to compare the usage reported in the self serve account against the usage shown in your phone?  The usage meter is legal tender so to speak.  I am not what can be done otherwise.  

Orenfr
Great Neighbour / Super Voisin

Re: Showing daily data usage between 12-2 despite phones not connected

At this point I submitted a ticket /w details.  If I don’t hear back I’ll just move to a different provider - I shouldn’t be playing forensic accounting.

Just wondering if anyone else is showing _consistent_ _daily_ data usage between 12-2 (again, no idea if this AM/PM or what time zone, since the usage report doesn’t indicate anything).

Thanks for replying!

darlicious
Mayor / Maire

Re: Showing daily data usage between 12-2 despite phones not connected

@Orenfr 

You have done the correct thing....contacting the moderators. Be prepared to send screenshots of your phones usage meter, app usage etc....You are the third customer who diligently tracks their usage that has complained of this issue in the last week. Was any of this usage add on data? I highly suspect there is a new glitch afoot affecting data usage. The first customer to complain of this problem had their data add on credited back to their account with very little pushback by the moderator. ( This usually isn't the case....)

 

BTW...pm updates data usage twice daily in 12 hour blocks  This is why you are seeing it reported this way in your daily usage logs.

HALIMACS
Mayor / Maire

Re: Showing daily data usage between 12-2 despite phones not connected

@Orenfr 

 

Sounds like you're experiencing 2 separate issues:

 

  1. The data displaying on the PM's website is more than you feel it should be, and
  2. The data is showing at a time when you feel it's not being utilized.

 

Re #1, you may wish to invest in a data tracker to better track your data usage as opposed to using your device's own data counter.  One thing you can do is reset data counter to ZERO on the morning of your public mobile cycle renewal, then you can visualize the data being consumed daily against your total cycle's allotment.

 

Re#2, the 12-2 time period is similar to the users in our household.   Their data usage populates on the usage history during that timeframe EVERY night as the last line entry of the day, before the next day's line entry of calling or texting events.   Far as I understand, this is consistent across the board as well during the midday period as well.  (as @darlicious indicates)   

gpixel4
Mayor / Maire

Re: Showing daily data usage between 12-2 despite phones not connected

@Orenfr just because you're on wifi doesn't mean your wifi signal can't lost connection. first thing to do is choose one or the other. don't leave both wifi and mobile data enabled. if you lost connection to wifi, it will then fall back to your mobile data.

 

if you don't want to do the extra work and manage your account, then I believe you and you should look for a different provider.. maybe Koodo, virgin or fido

softech
Mayor / Maire

Re: Showing daily data usage between 12-2 despite phones not connected

For data tracking on the phone, if you are on Android , try "Data Counter widget", it is free and can set 30 days schedule.  With the widget, you can see your data usage quickly

 

And yes, for me, I try to turn off Data when I am home, just in case.  These days, many phones have feature to jump back to data if wifi is unstable (e.g, Samsung Smart Network Switching, I called it Smart Data Robbery)  

Orenfr
Great Neighbour / Super Voisin

Re: Showing daily data usage between 12-2 despite phones not connected

@gpixel4 just to clarify - this isn’t my first rodeo - but it is my first time of running out of data /w Public Mobile.

I’ve been a customer since almost the very beginning - I’m on a grandfathered LTE 12GB for 3 months plan.  I had never —- ever —- in all the years — even come close to consuming 12GB in 3 months. 

So yes, I’m somewhat surprised - and concerned - when this happens on days when I know (a) the device had never left my home and (b) with my mesh network, there is no way it was connected to cellular and (c) my device’s records don’t indicate such a huge amount of cellular data.  Just saying.

I do agree that the right move is probably to ditch ship — no point in having a good plan if I have to keep my phone on airplane mode...

softech
Mayor / Maire

Re: Showing daily data usage between 12-2 despite phones not connected

@Orenfr 

 

At least for me, I turn off Data when I am home.. just in case.  I don't mind doing a bit more to make sure I won't got robbed.  🙂

 

I guess for safety, try to change the setting on Netflix or our other movie app to make sure it only download on Wifi.  

esjliv
Mayor / Maire

Re: Showing daily data usage between 12-2 despite phones not connected


@Orenfr wrote:

@gpixel4 just to clarify - this isn’t my first rodeo - but it is my first time of running out of data /w Public Mobile.

I’ve been a customer since almost the very beginning - I’m on a grandfathered LTE 12GB for 3 months plan.  I had never —- ever —- in all the years — even come close to consuming 12GB in 3 months. 

So yes, I’m somewhat surprised - and concerned - when this happens on days when I know (a) the device had never left my home and (b) with my mesh network, there is no way it was connected to cellular and (c) my device’s records don’t indicate such a huge amount of cellular data.  Just saying.

I do agree that the right move is probably to ditch ship — no point in having a good plan if I have to keep my phone on airplane mode...


@Orenfr 

Have you recently changed phones?

Sometimes having a new phone can use up different resources with certain defaults set up that you did not even realize was set up.

 

You are mentioning Airplane Mode. But you do not need to go into Airplane Mode to disable your Data.

There is a Data TOGGLE or On/Off option that you should have, just use that.

If you go into Airplane Mode you lose calling and texting abilities as well.

 

Some tips and helpful info. on data:  https://www.publicmobile.ca/en/on/get-help/articles/managing-your-data-usage

 

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