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keithfrancis
Good Citizen / Bon Citoyen

Service interruptions for the last 3 days in Montreal - anyone know what's happening?

My girlfriend and I are both with public mobile. Since Thursday our service has been spotty and today it has been completely off. We cannot send or receive text messages or calls. We have both paid our bills. What is happening? When can we expect non interrupted service? 

benwarez
Model Citizen / Citoyen Modèle

Re: Service interruptions for the last 3 days in Montreal - anyone know what's happening?

Just by power cycling it - or pulling battery/sim for few seconds and search network settings manually will fix network issue, I'm in Montreal and phone is up running all the time without interuption
keithfrancis
Good Citizen / Bon Citoyen

Re: Service interruptions for the last 3 days in Montreal - anyone know what's happening?

Thanks for the reply. I did that with both phones. They worked long enough to receive a few missing texts and then went offline again. Still not able to send text or make calls. 

benwarez
Model Citizen / Citoyen Modèle

Re: Service interruptions for the last 3 days in Montreal - anyone know what's happening?

Hmmm... that's weird..! I'm wondering why?.

keithfrancis
Good Citizen / Bon Citoyen

Re: Service interruptions for the last 3 days in Montreal - anyone know what's happening?

Tried it a few more times - started working but is still a bit spotty.

benwarez
Model Citizen / Citoyen Modèle

Re: Service interruptions for the last 3 days in Montreal - anyone know what's happening?

Signal reception could be weak in your region, are U getting at least 4 bars in the top right corner of the phone or less

keithfrancis
Good Citizen / Bon Citoyen

Re: Service interruptions for the last 3 days in Montreal - anyone know what's happening?

It's the strangest thing - full bars - the 4G disappears for hours and then comes back - but the bars have remained full during the whole time whether service is working or not.

DK
Model Citizen / Citoyen Modèle

Re: Service interruptions for the last 3 days in Montreal - anyone know what's happening?

Can you tell us what phones you are using?
Martin
Legend

Re: Service interruptions for the last 3 days in Montreal - anyone know what's happening?

keithfrancis,

You may wish to try this:
Switch into safe mode while your phone's power is on. Check to see that all is right, including data being on, and PM being your preferred network. Turn the power off, and then reboot into normal mode.

It would be appreciated if you were to return to the community, informing us if the above did or did not help.
keithfrancis
Good Citizen / Bon Citoyen

Re: Service interruptions for the last 3 days in Montreal - anyone know what's happening?

Using Samsung model number GT-S7560M

 

Phone service still not working - sometimes it works for a minute or two then goes back off line. Both phones are same model. Both paid. 

Not quite sure how to enter safe mode - googling didn't help. Been trying the searching for network operators in mobile setting,selecting mobile data and deselecting mobile data, removed sim card and put it back in...starting to be very frustrating as we've been customers for nearly 2 years.

Need Help? Let's chat.