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Radhatter
Great Neighbour / Super Voisin

Service cutoff renewal tmrw. Wtf public mobile???

plan renews feb 4.  Had no service all day text or call and have $70 in acct for my 50 dollar plan.  Use my phone for work and public mobile cost me about $600 today cause I missed call for a job.  

Radhatter
Great Neighbour / Super Voisin

Re: Service cutoff renewal tmrw. Wtf public mobile???

Anyone know why it cut me off a day early.  Or how I go about getting it back on before tmrw when it renews??

Lieux
Oracle

Re: Service cutoff renewal tmrw. Wtf public mobile???

Sorry for you @Radhatter did you try to pay your plan with your funds?? Did you change your plan?? That’s strange ...

popping
Oracle

Re: Service cutoff renewal tmrw. Wtf public mobile???


@Radhatter wrote:

Anyone know why it cut me off a day early.  Or how I go about getting it back on before tmrw when it renews??


PM service cycle is 30 days - not monthly.  Therefore, your renewal date will change from month to month.

 

Which plan do you have?

If you have enough available fund on your account to renew, it will renew it for you.

 

When is the renewal date on the overview page?

 

Alex888
Mayor / Maire

Re: Service cutoff renewal tmrw. Wtf public mobile???

Did you check to make sure your phone was not in Do Not Disturb or Airplane mode?

Have you checked your account to see if the funds were taken for renewal?

mimmo
Oracle

Re: Service cutoff renewal tmrw. Wtf public mobile???

If you could post a screenshot of your payment history and overview page that might help.

 

you could try a soft reset bu trying the lost stolen trick but without knowing much about your situation its had to give you any specific advice.

 

https://productioncommunity.publicmobile.ca/t5/Paying-for-your-service/SOLUTION-My-plan-has-enough-f...

 

 

z10user4
Mayor / Maire

Re: Service cutoff renewal tmrw. Wtf public mobile???


@Radhatter wrote:

plan renews feb 4.  Had no service all day text or call and have $70 in acct for my 50 dollar plan.  Use my phone for work and public mobile cost me about $600 today cause I missed call for a job.  


It does sound like your term ended on the 2nd and then went into suspension overnight to the 3rd by lacking funds either in the Available Funds or by autopay before and during that process.

Screenshots would be helpful to see what you have going on. Blank out personal info of course.

Radhatter
Great Neighbour / Super Voisin

Re: Service cutoff renewal tmrw. Wtf public mobile???

No didn't do anything and won't let me pay cause not due till tmrw

z10user4
Mayor / Maire

Re: Service cutoff renewal tmrw. Wtf public mobile???


@Radhatter wrote:

No didn't do anything and won't let me pay cause not due till tmrw


It sounds confused. Screenshots.

Awu1
Good Citizen / Bon Citoyen

Re: Service cutoff renewal tmrw. Wtf public mobile???

Yup, please provide some screenshots. We can't really help you if you don't tell us a little more detail 

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