Service and Account Deleted

[Payamibr]

I have an account with public mobile that I can no longer access. I cant make calls or use data and I cant even log into my self serve account. (it says: Sorry, your login attempt failed. Please try again)

I cant reset password because it doesn't recognize my email anymore. (it says: Sorry, we're unable to verify your email address.)

I checked my bank statement and my bill was paid on time.

Please Help.

[Anonymous]

 @Payamibr : What happens when you dial 611? When was that payment made? Can you try the SIM in another phone. 

[softech · Accepted solution]

How long you have lost your service?

if you already tried Forgot password link, the only option left is to open a ticket with mod to have them reset the password for you:

(After you open a ticket with mod, please monitor your Community inbox, envelope on the top right.  Mod will communicate with you via messaging within Community)

1. For faster response (2 to 48 hours), Click on the bubble in the lower right corner and request moderator assistance, or you can also use this direct link instead https://publicmobile.ca/chatbot , then type "Submit a ticket", select Account-specific issue, then select I need a human now. Follow the prompts to submit a ticket.

2. Or you can Send a private message to the moderator here: https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437