Hi All! I've been very happy with the PM service since I joined up at the end of December. However, I've run into an issue that I haven't been able to resolve through private messaging. I have the plan that includes unlimited provincial talk. It's been working fine except for one exchange in Northern Ontario. When I try to call a number in the 997 exchange area, I'm told the call can't be completed because my plan doesn't cover the area.
I lived in the 997 community for the first half of last year. When my son sighed up with PM back in May. He tried to call me and experienced the same problem. He came to the forums with his problem and was immediately given the $8 add on so he could make the call, and the problem with the exchange was fixed in a few days. My experience has been different. I contacted a forum moderator on Jan. 10 and received a reply the same day asking for more details. I responded immediately. I didn't receive a reply from the moderator by Jan. 22 so I reported the issue through the automated support request email. I received the automated reply saying I'd receive a response in 48 hours. That was 13 days ago. So, a disappointing response or lack of response compared to my son's experience for exactly the same problem.
I had to make an important call to the 997 exchange so I bought the $8 addon for 200 mins. of province wide calling and it worked fine, however, I should not have to pay for an addon when the addon service is already part of my base plan. Come on folks, let's get this problem resolved!
