Waiting for a Moderator to help with my no service problem. Now I have no phone.
No phone, sms or data.
Long time user. Account all paid up. On Autopay. Money taken from credit card as usual.
Swapped sim to different phone with same problem. Reset wifi, etc.
Emergency calls only. No service. Service disabled.
I'm pretty mad.
So, what is showing on Self-Serve? still showing active?
I know you are waiting for Mod. Make sure to confirm what is the SIM number on the record and compare with the one on your SIM physically... Hope it is not Simjacked.
@JoeBush , auto pay renewals fail from time to time unfortunately. If you have messaged the moderators for assistance, the only thing you can do is wait patiently for their response. Hopefully they will get back to you shortly.
I hope it is not a case of SIM jacking.
Some info about this:
What's the sim card checking process? Thanks.
The Moderators can tell you if the SIM card connected to your account is the one that is actually inside your phone.
So if you have a communication/ticket with a Moderator it may be a good idea to confirm the LAST 4-digits of your SIM card with them.
If they DO NOT match this could be a case that someone was fraudulent on your account.
@JoeBush While you await repair, and for future backup, have a look at Fongo & TextNow. Both have free, or very cheap, calling/texting while on wifi.