@darlicious wrote:
@Mybab13s
You will need a temporary number while you wait for textnow number to port as it could take up to a week. Hopefully the port will only take a couple of days. Contact customer support to have a temporary number assigned to your account.
Unfortunately, I do not believe this will work. The way Public Mobile's systems are set up, porting in a phone number immediately replaces any phone number on the Public Mobiile account the very moment that a phone number is requested to be ported in. In the past, some customers have tried to fix porting issues by changing phones numbers in self serve while a number port in was in progress. These situations usually did not go well. A phone number change can be done from self serve, but even if a customer support agent changes the phone number for the customer, I strongly suspect because of the way that number porting works at Public Mobile, doing so may very well cancel out any number porting request.
The above isn't the worst part. There's also a slim chance that a number change could be processed after the number port in has completed. If that happens, the customer could possibly lose the phone number forever. Customers should never try to change the phone number on the Public Mobile account while there is an incoming number porting request open, unless of course the customer is ok with abandoning that phone number.
