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kyledouglas
Good Citizen / Bon Citoyen

SMS/Text and calls not working.

You can put me in with the others, restarting my phone, removing Sim,  toggling airplane mode on and off. None of that worked. You guys really need to figure this out. I can send a text occasionally but I won't receive any. Like someone else said, 4-6 hours later  I'll receive them all in a big chunk

hTideGnow
Mayor / Maire

Re: SMS/Text and calls not working.

@kyledouglas 

 

Try this

1.  change the network to  3G Only

2. try to put SIM in a second phone.  If it works, then you can put it back to the original phone

 

Apparently these 2 workarounds could solve the issue 

Dunkman
Oracle

Re: SMS/Text and calls not working.

 

@kyledouglas 

This has been a known issue for a few days.  PM admin is aware, but no formal response yet. 

 

The work around is to manually select the 3G network.  Or try the SIM card in another working phone and if it works, put the SIM card back to original phone.  

S--S
Mayor / Maire

Re: SMS/Text and calls not working.

@kyledouglas 

can you try it selecting the network to "3G ONLY"

for iPhone visit Here link 

or Here link 

 

for android visit Here link ,

 

do one thing Make sure your phone is off before removing your SIM card,

and do rebooting your phone take your SIM card out and waiting for a 2 minute and put it back and turn on -This one is quick and simple.

 

what is mean for Rebooting the phone means to turn off your phone and turn it back on again.

 

or can you do try reseat the SIM card

1. power off your device

2. take out the SIM card,

3. wipe it clean SIM card,

4. put it back and power on,

5. toggling airplane mode off/on,  

 

and do again Rebooting your phone means to turn off your phone and turn it back on again.

 

and if still not fix it please you Have To Submit a Ticket To Customer Support Agent by CS_Agent,

Explain your issue to Contact Customer Support Agent by  ,
they can solve your issue, they are nice service Team the will help you 100%.

 

Here’s How To Contact Customer Support Agent by CS_Agent, and Submit a Ticket 

  • Get help with your account the easy way by starting a conversation with our virtual assistant, SIMon. It’ll take you to relevant help articles, or if it’s something more urgent, it can help you submit a ticket to Customer Support Agent by CS_Agent,Click Here link to get started.

 

  • or you can send a private message to Customer Support Agent by CS_Agent, by Click Here link
  • You’ll need to be logged in to your Community account for the link to work.

 

  • please include in your message,
  • your account number, 
  • your phone number,
  • your account 4 digit pin,
  • your Email address,

 

  • Customer Support Agent by CS_Agent, will Response to your inbox by private message 
    Check your private message inbox (click on the envelope top right of your screen)

         Good Luck

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